Receptionist/Clerical officer
Job overview
An exciting opportunity is available for a committed, professional candidate to apply for the post of Receptionist within the Radiology department at Wythenshawe hospital, and our services based at Withington Community Hospital
This will be a rotational role for those interested in working full-time as we expand our services from 8AM - 8PM for 7 days a week.
Wythenshawe Hospital is the largest of the MFT family and there has never been a more exciting time to join our team.
The process of alignment alongside the rest of the MFT hospital sites is well underway and this, and this has seen our imaging department grow significantly.
You will have an important part to play in supporting the clinical teams to deliver good care to our patients, and therefore must be confident working both on your own initiative and as part of a team.
The post holder will be responsible for scheduling patients on Trust systems within specific timescales, greeting patients on attendance, checking patients details to ensure the correct patient is attended, dealing with queries and sign posting patients and visitors to the relevant areas within the department.
Main duties of the job
The post holder must be confident within a computer environment as this is a large part of the role.
To provide a professional and welcoming reception service for all patients and visitors to the service.
To deal with enquiries and take accurate messages from patients / visitors and professionals.
To provide information to visitors or refer onto other sources as appropriate.
To deal with all incoming mail, ensuring timely distribution.
To attend patients on the Trust IT systems in keeping with departmental and Trust policies.
Ensure patient confidentiality and correct identification of patients attending for examinations.
Ensure delays to patients are communicated e.g. room closures / trauma liaising with the clinician staff to make informed decisions.
Ensure patients are comfortable e.g. cold and require blankets.
Deal with ambulance bookings (arrivals and departures) ensuring escalation process is followed in the event of long waits.
Ensure patients and visitors are seated in the correct waiting areas and relevant persons notified if applicable.
Dealing with all telephone enquiries in a polite and courteous manner.
Ensure the reception areas is kept clean, tidy and welcoming at all times.
To maintain an accurate and efficient administrative system for all clinical records and appointments.
To input data onto the Trust systems and maintain diaries.
To perform any other admin duties as required.
To make appointments as required and per local policies and procedures.
Working for our organisation
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification.This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected].
We’re looking forward to hearing from you!
Person specification
Education / Qualifications
Essential criteria- GCSE in English & Mathematics or equivalent experience
- Relevant level 2 qualification, such as NVQ or apprenticeship or experience
Experience
Essential criteria- Previous experience working with public in a face to face customer relations role.
- Knowledge of IT systems
- Knowledge of data protection
- Previous experience in health care setting
- Working in confidential environment
Skills
Essential criteria- Effective time management skills
- Ability to prioritise tasks
- Excellent telephone manner
- Appropriate keyboard skills
- Able to cope with pressure and change
- Display professional attitude skills
- Ability to work within a team
Other
Essential criteria- Ability to travel to all sites