Receptionist / Clerical Assistant | University Hospitals of Derby and Burton NHS Foundation Trust
Are you an organised, friendly, and detail-oriented individual looking for a part-time role in a dynamic healthcare environment? We are seeking a Receptionist/Clerical Assistant to join our Paediatric Audiology team. This role is crucial in ensuring smooth operations across our Derby and Burton sites, with a primary location at the Royal Derby Hospital (RDH).
As the first point of contact for patients and their families, you will play a key role in providing excellent customer service and administrative support. You will manage phone queries, book patients, process clinical reports, and handle other administrative tasks to support our audiology services.
This part-time role requires excellent organisational skills, attention to detail, and the ability to communicate effectively with patients, families, and healthcare professionals.
Patient Interaction: Deal with phone queries from patients and their families, providing accurate information and assistance.
- Reception Duties: Book patients in at reception, ensuring all necessary paperwork and information is correctly processed.
- Appointment Management: Book patients off waiting lists and schedule follow-up appointments as required.
- Report Processing: Process clinical reports efficiently and accurately.
- Earmold Management: Dispatch earmolds to the manufacturer and manage their return.
- Audiologist Support: Receive calls from audiologists, providing support as needed and rearranging clinics in times of sickness or other disruptions.
- Cross-Site Coordination: Collaborate with the admin team responsible for Derby and Burton sites to ensure seamless service delivery.
- Administrative Tasks: Perform other administrative duties as required to support the smooth running of the paediatric audiology department.
Candidates are encouraged to review the job description and person specification for more detailed information about the role and the required qualifications.
Closing date of applications: 9 October 2024Interview date: 23 October 2024
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
- We see on average 4810 OP appointments a day.
- We are the 4thbusiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers
This advert closes on Wednesday 9 Oct 2024