Data Activity Clerk - Receptionist

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
• nationally recognised for urology and skin cancer services
• regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
• deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.

If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.

We pride ourselves in being a great place to work – and invite you to join our BHT family.

Job overview

We are looking to recruit a Data Activity Clerk / Receptionist for the Cancer Care Haematology Unit based at the Sunrise Cancer Unit, Wycombe Hospital.

This post is being offered to a suitable candidate with an interest in haematology/oncology. The successful candidates will be part of a team which is responsible for the provision of data input and supporting the reception area. The successful applicants should have good knowledge base of IT systems used within the hospital, however training can be given.

Your main location will be Wycombe Hospital, however it is required to cross-cite work at Stoke Mandeville Hospital. There will also be opportunities to work from home, though you will mostly be required to work on site.

Please see job description for further information about the role.

• Precise data entry for appointments, nurse activity, treatment activity etc.
• Welcome patients, visitors and trust staff. Provide receptionist service via telephone, email etc.
• Make, amend and cancel outpatient appointments as necessary.
• Attend to patients on arrival and liaise with the medical staff to ensure that correct data is recorded on the Careflow system.
• Register new patients and ensure patient details are correct.
• Deal sensitively with large numbers of telephone queries from patients/relatives, General Practice surgeries and medical / administration staff at all levels.
• Working together with the administration staff to assist in the preparation of clinics.
• Communicate effectively and sensitively with patients who did not attend their appointments, either by telephone or letter in order to facilitate another appointment.
• Arrange hospital transport and interpreters for patients attending the clinic.
• Flexibility for covering illness/annual leave with team members, including cross-site cover.
• General clerical duties i.e. filing, faxing, photocopying, printing/ posting letters

Working for our organisation

Listen to why colleagues think we are a great place to work! -

BHT - A great place to work (buckshealthcare.nhs.uk)

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

Person specification

Education & Qualifications

• Educated to English GCSE or equivalent.

Special circumstances

• Ability to work across site

Skills, Abilities & Knowledge

• Good keyboard skills are required for data entry
• Clear and concise verbal communication to ensure accuracy of information being required or transferred
• Sensitive to patient’s telephone calls and their needs and able to react to changing demands with politeness and efficiency
• Ability to work under pressure and meet timescales
• Able to work on own initiative and as part of team to ensure cross cover of all aspects of work

• Knowledge of Trust systems for the day-to-day administration.

Experience

• Experience in customer care
• Previous experience in NHS
• Previous receptionist experience

PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

If you are successful at interview, we will require you to complete a Covid-19 risk assessment document.

Application deadline: This post will close on the closing date stated at midnight. If we receive a large number of applications or there is a change in circumstance, we may be required to close a job before to the closing date.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.