Account Manager

Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Location: North East, Field

Job Description

Develop customer relationships whilst maximising opportunities based on strong account plans.

Key Responsibilities

• Deliver expected performance and beyond (sales) in the territory
• Develops Smart pre call objectives in line with territory strategy and brand team goals
• Effectively handles objections or concerns. Consistently gains a logical, reasonable call to action/close on every sales call
• Educates medical providers and staff
• Identifies, develops and maintains disease state experts and speakers/advocates.
• Creates and implements successful regional and local P2P plans that accelerate launch uptake of Galderma's exciting biologic
• Differentiates the product value proposition

• Continuously analyses sales reports (CRM etc.) and field intelligence
• Develops a business plan for own territory in line with brand strategy for most important accounts
• Understand patient flow, local ecosystems and key influencers so that key territory plans are appropriately informed
• Accurately identifies customer position on sales cycle. Effectively targets and tracks resources to maximize sales opportunities
• Works closely with internal cross functional stakeholders including medical , marketing , market access to deploy and deliver and implement excellent local business plans in line with strategy and needs to key customers
• Supports formulary gains at local/ regional level in collaboration with local market access managers
• Strong abilities to leverage Omnichannel approach for key customers to increase adoption
• Adheres to industry and Galderma compliance requirements

• Capacity to organize and manage stakeholder meetings
• Differentiates Galderma's value proposition to physicians or other stakeholders assigned
• Strong communication skills, ability to flex style based on customer insights and Clinical and Market Knowledge Development
• Shares best practice to enhance our business success across the Brand Teams
• Proactively initiates, develops and implements a growth plan to develop in current position and prepare for future opportunities
• Demonstrates in depth disease, product, market and competitive intelligence expertise

• Ideally (but not essential) 2-3 years selling experience in high costs drugs including launch experience.
• Ideally (but not essential) having experience working the therapeutic areas of Immunology/ Dermatology and with established relationships
• Can think independently and act autonomously
• Qualified to degree level in relevant discipline
• Due to the specialty nature of this role
• The individual will need to demonstrate how they can take complex medical data and effectively and simply communicate this key customer through a robust customer centric model.
• The successful individual will need to demonstrate a solid understanding of the high-cost drugs UK healthcare landscape, including national & local payors, providers and healthcare funding flows and ability to turn knowledge into insights and real impact.
• The successful individual will need to demonstrate excellence in Business Acumen how they can take significant local territory/ account insights and significant data and develop, implement robust territory and account plans leaning on multiple internal stakeholders across medical , marketing , market access.
• The Individual should be able to demonstrate the launch excellence capabilities and steps required to drive a successful uptake within a critical launch window.
• Proven delivery of successful outcomes
• Drive for self-development with a solution & action-oriented work ethic.
• Proven clear, concise communication, influencing, and negotiating skills
• Proven key account & project management skills & ability to prioritize and manage complex projects
• Demonstrable ability to work collaboratively & cross functionally
• Ability to think strategically & execute tactically
• Ability to lead and influence without authority, respond, and adapt to the needs & requirements of the business
• Proven experience of interacting with and shaping relationships directly with healthcare stakeholders, especially payors
• Experience working in a payor organization is desirable
• Knowledge of payor decision making process and who are the key payor stakeholders
• Microsoft Fluent
• Proficiency in speaking, comprehending, reading, and writing English is required.
• ABPI qualified

What we offer in return

You will be working for an organisation that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.

Our people make a difference

At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

• If your application is successful and your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager
• The final step is a panel conversation with the extended team and 20 min presentation