Business Support Assistant
NHS Jobs Oxford
Please refer to job description for full details. The post holder will work as part of a team delivering an efficient and effective Business Management Support service. Key responsibilities will include: Service Improvement Input data to computerised systems.
Monitor and print reports as needed. Flexible approach to work in line with the needs of the business. Analysis &Judgement Exercise judgement when dealing with queries, resolving issues where possible and escalating as appropriate. Communication As the first point of contact for the team, managing a range of queries and issues from colleagues, patients, and a range of organisations.
Ensure complaints, comments and suggestions are dealt with sensitively and helpfully, referring on as needed. Explain sometimes complex administrative and team processes in an easy-to-understand way to colleagues, patients or external organisations.
Monitor and print reports as needed. Flexible approach to work in line with the needs of the business. Analysis &Judgement Exercise judgement when dealing with queries, resolving issues where possible and escalating as appropriate. Communication As the first point of contact for the team, managing a range of queries and issues from colleagues, patients, and a range of organisations.
Ensure complaints, comments and suggestions are dealt with sensitively and helpfully, referring on as needed. Explain sometimes complex administrative and team processes in an easy-to-understand way to colleagues, patients or external organisations.
Working together with other administrators and PAs across the organisations to provide an effective network of communication including dealing with visitors and being flexible to cover other administrators general duties. Promote a positive image of the Service in all dealings; being professional, tactful and helpful.
Swindon, 28 mi from Oxford
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