Team Administrator

Thank you for your interest for the North London NHS Foundation Trust (NLFT), it is an exciting time to join us and being part of our journey to improve mental health care across North London and deliver excellent services to our local people. We will achieve this through the North London Way, as we:

• Collaborate at every level by living our Values to create the right conditions for us all to work together.
• Develop our new Trust culture, to help make our new Trust a great place to work and to receive great care.
• Empower our teams to lead the planned improvements in our services, by skilling them and giving them the tools to make the changes.
• Focus on delivering excellence at every level to improve our performance and ensure consistently high-quality care across all our services.
• Ensure that research, Quality Improvement, and technology lead the way and are embedded in our services.
• Take a trauma informed approach to everything we do

We proactively welcome diversity in our workforce and pride ourselves on being an inclusive employer. We aim to recruit from our local communities and provide opportunities to all including apprenticeships, veterans, care leavers and more.

The North London Way to deliver, Better Mental Health, Better Lives, Better Communities.

Our trust website is: https://www.northlondonmentalhealth.nhs.uk/

Job overview

Do you like working as a team? Are you passionate about supporting people’s Mental Health?

Your duties will include supporting patients and their relatives who are under the community mental health teams as well as providing comprehensive administrative support to the multidisciplinary team of doctors, nurses, support workers and other professionals involved in patient care.

Main duties of the job

The post holder will provide an efficient and professional service ensuring quality service to all users, their families and professionals contacting the teams. The post holder will also be required to cover other services within Springwell Centre to provide support during absence of other administrators.

You should have good organisational skills and have experience of dealing with members of the public. You will need to have good communication and interpersonal skills and have the ability to use your own initiative.

Working for our organisation

In Barnet, we provide a full range of child and adult community health services, which over the last few years has been integrating with its mental health services to provide better and more holistic care.

The partnership between Barnet, Enfield and Haringey Mental Health NHS Trust (BEH) and Camden and Islington NHS Foundation Trust (C&I) is going from strength to strength since it was originally established in 2021 forming the North London Mental Health Partnership.

• We believe that by working together, our two Trusts can achieve more for the residents of North Central London and our patients than we can by working apart.
• Deliver the best care using the most up-to-date practice in supporting those with MH illnesses.
• Transforming and creating a positive environment for our service users, staff and visitors.
• Creating and working together to become a great place to work for all our staff.
• We offer flexible working, a wide range of health and wellbeing initiatives, NHS Pension and so much more.
• Generous Annual Leave Allowance
• NHS Discounts in a large variety of retail stores and services.
• Excellent internal staff network support groups.

Detailed job description and main responsibilities

• Ensuring the smooth & safe management of our patient care.
• Attend meetings, taking team minutes, editing, and issuing reports
• Maintain effective filing systems and decant service user notes in line with Medical Records policy and procedure.
• Scanning and uploading paperwork on the electronic system.
• To provide a high quality administrative, clerical and reception service for patients and their carers who access the Trust services.
• The post holder will encompass regular telephone liaison with external agencies.
• You will be required to use your initiative in all aspects of secretarial and clerical work to efficiently prioritise work and meet deadlines, as the service requires.

Further duties can be found on the job description and person specification.

Person specification

Qualifications / Registrations

• NVQ Level 3 / AS and A level or equivalent relevant practical experience / qualifications

• NHS experience
• NHS Mental Health experience

Skills/ Abilities

• Good knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook
• Keyboard skills to ensure accuracy, speed, and optimum use of functions
• Excellent verbal and written communication
• Works without supervision (advice available from Line Manager when required)
• Team working and Interpersonal skills

• Minute taking skills
• Good knowledge and proficiency of Trust systems to include RIO, and other digital systems
• Ability to use own initiative and deal with ad hoc requests and queries

Experience / Knowledge

• Full range of administrative procedures and software programs
• Managing busy workload and conflicting priorities

• Knowledge of NHS systems

Personal Qualitites

• A “can do” attitude and a positive attitude to change
• Understanding of trust values and vision

Other Requirements

• Be aware of occasional exposure to distressing or emotional circumstances
• Be prepared to travel between sites and cover other teams / services within the Division