Targeted Lung Health Check Patient Coordinator
Job overview
Targeted Lung Health Check Patient Coordinator
Department: Cancer services
Band 4
Hours: 22.5hrs per week, all MKUH roles will be considered for flexible working
An exciting opportunity has arisen at Milton Keynes Hospital NHS Foundation Trust to join The Targeted Lung Health Check team as a Patient Coordinator.
We are looking for someone with excellent communication skills, both verbal and written and who is able to multitask and manage large amounts of data. You will need to have excellent customer service skills as you will be communicating with patients within this role.You should have keen attention to detail and good organisational skills. The successful applicant will be driven and proficient in the use of computer systems. You must be able to work to deadlines and have the ability to work under pressure, be a team player and have an approachable attitude.
Interview: w/c 3.3.25
Main duties of the job
The post holder will support the Trust with improvements in data capture within the Targeted Lung health Check (TLHC) programme and need to organise and manage their workload on a day-to-day basis to meet competing demands and deadlines, including an ability to respond to urgent requests, whilst supporting the Targeted Lung Health Check team in other administrative duties, as agreed with the Targeted Lung Health Check Responsible Assessor.The post holder will communicate with patients, colleagues, and external providers through a variety of different mediums to provide exceptional customer service to service users and colleagues.
Working for our organisation
"65% of administrative and clerical staff report achieving a good balance between work and home life and are satisfied with the opportunities for flexible working patterns" (NHS Staff Survey 2023).
We care We communicate We collaborate We contribute
You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
- Free on-site parking
- Free refreshments
- Great flexible working opportunities
- Discounted gym membership
- Lease car scheme
- Generous annual leave and pension scheme
- On site nursery (chargeable)
- Extensive staff health and well-being programme
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Detailed job description and main responsibilities
Communication and relationship skills- Deal with sensitive situations, including considering how the impact of any changes being made through improvement projects may affect the current working arrangements and practices of staff and manage communication methods accordingly.
- To answer telephone and email queries from patients, colleagues, and external providers.
- To provide expertise and project co-ordination in relation to improving the efficiency and effectiveness of the TLHC data capture and quality.
- To work as part of a team in partnership with Milton Keynes University Hospital Cancer Services, the Cancer Alliance, BMLK CCG, Respiratory Clinical Teams and any group or individual who use the TLHC service to support he delivery of high-quality data
- To provide expertise and project co-ordination in relation to improving the efficiency and effectiveness of the TLHC data capture and quality
- Take responsibility for leading on specified work streams that support the improvement of the TLHC data
- To evaluate the working systems and existing processes within TLHC programme and redesign processes requiring improvement whilst also addressing any training and development requirements.
- To provide high quality day to day administrative support to the TLHC team, managing own workload, and using judgement and experience to help prioritise work.
- To attend MDT meetings as required and take relevant meeting notes
- The ability to work without direct supervision and on own initiative, managing the day to day office functions and liaising with departments both internal and external to the TLHC services as required.
Please refer to the job description for further details.
We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.
MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.
We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.
MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.
By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.
Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.
Person specification
Qualifications and knowledge
Essential criteria- Good standard of education
- Good level of computer skills/knowledge of ecare
- Knowledge of importance of confidentiality
- Knowledge of medical and clinical terms and issues
- NVQ Level 3 training or equivalent
Experience
Essential criteria- Experience of using a range of IT packages including ecare
- Experience of working within a customer services environment
- NHS experience
- Experience of working in a healthcare environment
Skills
Essential criteria- Good IT skills in relation to current databases used within NHS
- Good use of initiative
- Well developed organizational skills
- Good people skills
- To be sensitive and understanding of individual circumstances
- Able to work under pressure and multi task
- Excellent communication skills
- Excellent prioritizing skills
Personal and people development
Essential criteria- Polite and Courteous
- Professional attitude
- Initiative and common sense
- Self motivated and team player
- Commitment to personal development
Communication
Essential criteria- Good communication skills in relation to telephone techniques
- Polite and Courteous to all visitors to the units
Specific requirements
Essential criteria- Able to perform the duties of the post with reasonable aids and adaptations