Quality & Compliance Supervisor
Job ID
187362
Posted
- Oct-2024
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)St Albans - England - United Kingdom of Great Britain and Northern Ireland
Job description
Company: CBRE GWSJob Title: Quality & Compliance Supervisor
Location: Nuffield Health - Highfield Park Dr, St Albans and/or Hybrid
Reporting to: Service Delivery & Performance Manager
Hours/Working Pattern: Mon – Fri 08:00 – 17:00 (Hybrid working) - 40hrs inc. 60min unpaid lunch
Company Profile:
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm.
Overview:
To deliver a high quality administrative function to the account.
Processing worksheets, managing and overseeing remedials, Checking compliance tasks andmanaging them to completion, Processing Compliance documents, Utilising clients CAFM system and internal smartsheet system. Ensure all CBRE & client procedures are followed.
Key Responsibilities – Quality & Compliance:
Ensure timely management of the compliance inbox, processing all requests and documentation thoroughly with a sharp eye for detail.
Updating tracking documents.
Processing tasks from service complete to billing stage.
Liaising with internal engineering team and contractors.
Finance Reviews incl exception pool and OPO’s
Orders receipted to match PPM works delivered (Coupa system/Receipting etc)
Subcontractors:
Process notification of planned visit dates, remedial visits and update clients CAFM system and internal smartsheet system.
Ensure all works are planned in and completed on time.
Report and investigate on contractor performance with weekly calls if needed
Daily audits of contract - use of smartsheet & CAFM system for booking in & remedials
Qualities
Microsoft office working knowledge specific to Teams, Outlook and Excel.
Good Verbal and written communication skills.
Smartsheet knowledge (preferred)
FM Finance experience
Has been or working towards supervisor level in the FM industry.
Compliance background (not essential but preferred)
Accountabilities:
Reporting to Service Delivery & Performance Manager
Accountable day-to-day to the relevant client contacts
Responsibility to process and monitor compliance documentation.
Financial element – FM costs – receipting etc
Benefits:
Company pension
Cycle to work scheme
Employee mentoring programme
Health & wellbeing programme
Life insurance
Paid volunteer time
Private dental insurance
Private medical insurance
Referral programme
Sick pay
Hybrid working