Customer Service Advisor

Our client is a successful and well-established company based in Redditch. Due to their continued success, we are looking for a confident, positive and pro-active Customer Services Coordinator to join the experienced and dedicated team. If you have customer service, coordination or account management experience, this is an exciting opportunity to be considered.

• Make daily outbound calls to ensure co-ordination with customers and installers during installations.
• Receive phone calls from customers answering any general enquiries and complaints
• Liaise with Project Managers to ensure work is completed on time
• Work towards and achieve targets, Key Performance Indicators (KPI’s) for your region
• Log service calls and issues accurately in CRM system
• Ensure remedials are completed to customers satisfactions before signing jobs off
• Accurately update systems and reports
• Monitor and track status of all installs
• Execute all elements of the installation process to provide extraordinary customer experience
• Be the point of contact to follow-up any issues arising during installations in the cluster region
• Undertake the collection of monies from customers related to installations in the cluster region
• Support to ensure any outstanding works are completed within a reasonable time-period
• Check and submit invoice paperwork to ensure on-time payments are made
• Support in the complaints process (where applicable) to ensure complaints are handled quickly and efficiently

• Excellent communication engagement skills and customer awareness with the ability to respond with a caring & empathetic approach
• Customer Service experience
• Able to work under pressure and meet deadlines & targets
• Experience of Microsoft packages and Outlook
• Experience of dealing with customer complaints

In return you can expect to receive a basic salary of £24,000 but after your probation there is a bonus based on how you look after your customers and the feedback that they give you. The hours of work are 9-5pm Monday to Friday and free parking.