Customer Service Advisor
Customer Service Advisor - Salary £31,167 per year - 37 hours per week
About the role:
We are looking for two Customer Service Advisors to join our Customer Services team following internal recruitment.
You will be a customer focused individual and will be the first point of contact for Cottsway’s customers. You will deliver a comprehensive service to our customers by telephone, email, letter and via the website. You will also handle customer feedback, which will involve the investigation of complaints and finding a resolution for the customer.
Experience of working in a call centre or a customer service environment is essential, along with the ability to demonstrate exceptional customer service skills, whilst handling a high volume of calls on a daily basis. The role will involve answering enquiries, mainly by telephone, so you will be a clear communicator with an excellent telephone manner.
A DBS check will be required for the successful applicant as part of our pre-employment checks.
In return, we provide:- A pension scheme with a minimum employee contribution of 3%, matched by a generous employer contribution of up to 10%.
- Holiday entitlement starting at 25 days rising to 28 days after 2 years, plus bank holidays.
- A flexible working policy to support agile working.
- A discounted corporate gym and swimming membership, electric vehicle lease scheme and Costco membership.
We are proud to put our customers at the heart of everything we do. Our guiding purpose is: “Together we are turning houses into homes, growing and building stronger communities and making a positive difference to people’s lives.”
Cottsway is a registered housing provider working in Oxfordshire, Gloucestershire, Wiltshire and Worcestershire. We are the largest affordable housing provider in the district of West Oxfordshire.
We own and manage over 5,800 homes ranging from flats and bungalows to family homes, for rent and Low-Cost Home Ownership (LCHO). We have over 12,000 customers.
For an informal chat about this role please contact Rachael Higgins, Customer Services Manager, on 01993 890000.