Customer Service Admin

About Our Client

Our client is a well-established player in the FMCG industry, boasting a team of over 1000 dedicated employees. The company specializes in the production and distribution of high-quality wines to a diverse customer base across the globe.

• Providing exceptional customer service to all stakeholders
• Handling customer inquiries and complaints promptly and professionally
• Processing customer orders and ensuring accurate record-keeping
• Supporting the customer service team in daily administrative tasks
• Assisting in the development and implementation of customer service policies
• Collaborating with other departments to ensure customer satisfaction
• Staying informed about the latest company products and services
• Participating in customer service training and professional development programs

The Successful Applicant

A successful Customer Service Admin should have:

• Experience in Customer Service is a must
• Experience using Microsoft - Word, PDF, Excel, Outlook
• Proficiency in Microsoft Dynamics would be highly advantageous.
• Strong communication skills, both verbal and written
• The ability to handle customer complaints and queries effectively
• A good understanding of the FMCG industry

• A competitive salary package in the range of £25,000 - £29,000 per annum, plus bonuses and perks
• A vibrant, team-oriented work culture
• Opportunities for professional growth and development within the FMCG industry
• A comprehensive benefits package that includes health insurance, pension, and paid leave
• The opportunity to work in the bustling city of London

We warmly encourage those who believe they have what it takes to excel in this role to apply. This is a fantastic opportunity to join a thriving company in the FMCG industry and make a significant impact in a customer service role.