Deputy General Manager
Company Description
Title: Deputy General ManagerLocation: Central London 7 day operation based in a theatre
Salary: £36k to £38k
Benefits:
- 28 Days holiday including bank holidays
- Plus your birthday off
- 3 volunteering days
- 3 days grandparent leave
- 24 weeks' enhanced maternity leave
- Secondary carer leave
- Wedding/commitment day leave
- Free meals on shift
- Bespoke training and development opportunities
- Apprenticeships opportunities for all experience levels
- Pension and life insurance
- Discounts available on our HAPI app; high street shops, holidays & cinema
- Wellbeing hub
- Access to employee assistance programme
- Cycle to work scheme
We believe eating and drinking in good company is one of life’s greatest pleasures. To set the scene for truly memorable meals, we look after guests without fuss and go of our way to provide exceptional service, every time.
We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a Deputy General Manager who thrives on delivering extraordinary experiences, and loves to inspire a harmonious and collaborative team, we would love to hear from you!
Job Description
As the Deputy General Manager you will be on sites in one of our iconic venues, supporting the senior operations team, talented chefs and target driven team to deliver flawless service and exceptional food and drinks.
The Deputy General Manager will build strong relationships with their clients, understanding a brief and executing every detail with continuous quality and a human touch.
Key Responsibilities:
- To brief the waiting team on all aspects of the business and to oversee the running of the restaurant and bar in the absence of the General manager.
- You will ensure efficient and cost effective management of the business with regards, staff, stock and equipment
- To support the development of the operations waiting team, making sure that they adhere to standards set out
- To ensure that all legislative and Government guidelines are adhered to, including (but not exclusively) The Food Safety Act, Health and Safety at Work Act, the COSHH regulations, GDPR etc. within the areas of responsibility.
- To train or provide training to the staff so as to ensure they operate in accordance with the department standards including any casual labour that may be required. To conduct training in line with the operations departments training calendar and the training matrix. Including conducting Training Tuesdays.
- Implementation of the staff induction and mandatory training within the first three months of employment and monitoring of staff performance during probation.
- To monitor on a daily basis the standards achieved in your department, to deliver exceptional customer service and levels of attention to detail and report any areas of concerns to the events manager.
- To ensure the department/team are in compliance with cash handling and cashing up procedures and that any discrepancies are reported immediately to your line manager.
- You thrive on getting the best out of people and maximising commercial opportunities
- You draw satisfaction from managing, training and supporting a team
- You provide a professional catering service, ensuring that company standards are maintained and that Client expectations are met
- Have experience in a similar role, ideally in contract catering or hospitality
- Good understanding of report writing and financial management.
- Possess excellent supervisory and communication skills
- Good delegation and influencing skills
- Able to demonstrate your analytical approach to problem solving
- Have the ability to display a real passion for food and customer service
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.