Contract Liaison Officer
Contract Liaison Officer
Based: Yeovil office, based around various sites around Dorset and Wiltshire, Full time, Monday to Friday 37.5 hours
Great opportunity at Novus! Join us at our new Yeovil office to work on a new long-term Social Housing framework contract. Our Contract Liaison Officers sit at the core and heart of everything we do. Ensuring that our teams are working effectively and because of your great communication and relationship building skills our customers are happy, these skills will be crucial as we mobilise a new contract on a long term framework agreement, building great working relationships with Scheme Managers will be pivotal to the role.
Your experience in a customer/client -facing environment, along with ongoing training and development, will give you the ability to solve problems and meet deadlines along with the knowledge that what you are doing matters and positively impacts your customers and communities.
Fast paced and progressive, our people take responsibility and thrive in an environment where they are trusted; with a work/life balance that gives them the opportunity to feel motivated and satisfied at work and at home.
What’s in it for you?
Attractive salary & benefits to suit you27 Days Hols & BH – option to buy or sell holidays
Company pension scheme – up to 7.5%
Car Allowance or Fleet Van
We also offer a; Discounted Healthcare Scheme, High street & lifestyle discounts including Taste card, a day paid volunteering per year, length of service awards, and more….
An outline of your responsibility – Contract Liaison Officers
Dealing with enquiries/issues relating to varying property reactive repair works delivered by our site teams and sub-contractors.You will act as the ‘voice and face’ at a contract and site level, demonstrating experience of delivering a customer focused service in what can be a demanding public facing environment
Responsible for supporting site or contract with liaison between customers, clients and wider community
Lead on delivering all added value contractual commitments including planning and diarising community, skills and employment initiatives, keeping these in line with the Social Value Act
Carry out site visits with client and customers
Dealing with complaints and resolving concerns in a positive manner
Initiate/generate technical instructions, site notes and other site observations
Establish an effective communications system to keep all the site team informed whilst maintaining good relationships with the customers and Novus teamCoordinate the distribution of information regarding upcoming works and maintain information on current works and contractual commitments
Delivering and managing Social Value and an excellent Customers Service are key parts of the overall service Novus provide to our clients, with a passion to go the ‘extra mile’
Identify possible case studies showing excellent Customer Service and Social Value impact to clients and for use in tendering new contracts
Manage any reporting required for the Contracts
Promote all good news stories and all initiatives with Marketing, ensuring we capture the good work we do
About you
Working as a Contract Liaison Officer, experience in Social Housing and communication is key along with confident presentation skills to enable you to deliver works within Responsive repair schemes. Your ability to be proficient in IT is also essential to fulfil and develop the role.Flexibility is essential with regards to hours and travel. The role requires you to hold a Full UK Driving Licence - role also commonly known as Tenant or Resident Liaison Officer, this role will also require a DBS check.
As part of the recruitment process we will be holding an assessment centre, date to be confirmed
A little bit about us
Novus Property Solutions is a dynamic, award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with more than 700 colleagues in 20 locations across Great Britain, providing a combination of local knowledge and national strength.We are a social and environmentally responsible family-owned business with a rich 127-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients.
At Novus Property Solutions we value people, and we are committed to building an inclusive and diverse workplace that enables our people to bring their full selves to work. We understand for many reasons, that people very rarely meet all the criteria laid out in the job advert, so, we encourage you to apply to the role even if you do not meet all the criteria or hold all the qualifications.You may be just who we are looking for to join our award-winning Property Maintenance company in this, or another role.