Receptionist Meet And Greeter - Warrington
Job overview
As Receptionist of the Living Well Hub you will support the Living Well Hub management team with the day-to-day running of the Hub to ensure the smooth, safe and effective delivery of services. The role will work closely with Warrington and Halton Teaching Hospitals NHS Foundation Trust, who will act as the lead tenant for the building.
You will be a strong advocate for the Warrington-wide ‘living well’ ethos, building relationships between providers and actively encouraging members of the public to access the Hub and the services that may benefit them.
The role will be a busy and varied role requiring you to multi-task and to work to deadlines. It will demand a high level of interaction with multiple stakeholders, including staff and service users, therefore an ability to build and maintain excellent relationships across a wide group of partners will be essential.
Main duties of the job- Act as the first point of contact for service users and professionals using the hub.
- Deal tactfully, sensitively and with empathy to all service users attending the hub.
- To receive and register all service users attending pre-booked appointments at the hub and guide them to the appropriate room.
- Providing general administrative support to ensure the smooth running of the hub.
Working for our organisation
Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff.We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.
Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.
Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.
A CQC-rated ‘good’ organisation with ‘outstanding’ features, we are working towards university hospital status, having achieved teaching hospital status in 2019.We employ nearly 5,000 people from over 80 nationalities, striving to be a diverse, inclusive employer and recognised leader in equality. We support flexible working, welcoming flexible applications. Proud of our many accreditations, we are embedding an anti-racist approach in all we do.
Detailed job description and main responsibilities- Act as the first point of contact for service users and professionals using the hub.
- Deal tactfully, sensitively and with empathy to all service users attending the hub.
- To receive and register all service users attending pre-booked appointments at the hub and guide them to the appropriate room.
- Providing general administrative support to ensure the smooth running of the hub.
Person specification
Experience
Essential criteria- • Administrative/Reception experience
- • Experience of working on Reception in a clinic or similar environment
- Keyboard Skills
Qualifications
Essential criteria- GCSE English, Maths or Equivalent level of education
Skills
Essential criteria- • Ability to communicate in a welcoming reassuring manner with service users.
- • Ability to work under pressure and exercise judgment when dealing with enquiries.
- • Ability to communicate effectively with both service users and professionals