PALS and Bereavement Officer
NHS Jobs Sutton
For further information on this role, please see the attached detailed Job Description and Person Specification. Assess patients and others who access the service to determine their needs Handle and process concerns, including complex cases Communicate with patients, relatives and/or carers in a polite, sympathetic and empathetic way, giving reassurances that all enquiries will be handled in confidence Provide a confidential service for people who wish to discuss aspects of their illness or their treatment, and where appropriate support them in the decision-making process.
Handle and deal with contentious issues that may arise from handling some concerns Respond to matters of concern which patients/carers may wish to raise and to act as a facilitator, providing advice, support and direction, ensuring that issues are resolved as quickly and efficiently as possible Ensure that patient/carer views are recorded and forwarded to senior management as appropriate
The Royal Marsden NHS Foundation TrustSutton (Greater London)
An opportunity has arisen to join the Patient Advice and Liaison Service (PALS) and Bereavement Team at The Royal Marsden NHS Foundation Trust . The PALS and Bereavement Team is part of the Patient Safety and Clinical Assurance department...
The Royal Marsden NHS Foundation TrustSutton (Greater London)
Job overview
An opportunity has arisen to join the Patient Advice and Liaison Service (PALS) and Bereavement Team at The Royal Marsden NHS Foundation Trust . The PALS and Bereavement Team is part of the Patient Safety and Clinical Assurance...
The Royal Marsden NHS Foundation TrustSutton (Greater London)
Job overview
Outpatients are seeking an enthusiastic receptionist/administration officer to help maintain the efficient administration in their departments at our Sutton Site. This post is vital to the smooth running of the main outpatient clinics...
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