Quality Manager – North West

apartmentLondon and Quadrant Housing Trust placeSale calendar_month 
Title: Quality Manager – North West
Contract type: Permanent
Hours: Full time
Location: Sale Point Greater Manchester with travel to sites*
Persona: Agile, Office based 20-40%

Salary: £50,483 to £60,960 plus a car allowance of £5,500 (ECU)**

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

We are looking for an experienced Quality Manager to join our passionate Customer & Quality team and lead a team of skilled. You will be responsible for ensuring that our new build homes meet the L&Q Quality Standard, and any issues raised by customers moving into their new homes are handled correctly and resolved promptly.

You will be responsible for ensuring the quality of new homes, with particular focus on design proposals, building form and building construction. You will ensure there is full compliance within the legislative and regulatory framework.

You will need to be an experienced manager as you will be managing a team of Quality Inspectors ensuring they provide an effective service to monitor quality of work on site and that new homes delivered to customers are finished to the L&Q Quality Standard prior to occupation.

You will work closely with your colleagues in the Development Division, stakeholders from within L&Q and a variety of contractors and consultants in order to ensure that L&Q achieve industry leading customer satisfaction with the new homes. You will make a real difference in developing an effective, efficient and responsive quality management process.

Preferably RICS qualified, we are looking for you to have knowledge in the construction of new buildings, on large scale developments and regeneration schemes incorporating both sustainable construction elements and new technologies. You will require the experience and knowledge to review the progress of all elements of construction contracts.

You will need to have an ability to identify and advise on multiple issues to ensure the highest level of contract compliance. You will need to demonstrate an understanding of project life cycle management to ensure that quality and value for money is achieved at all times.

It is essential that you are a first-class communicator with experience of working with a variety of different stakeholders. You will be able to liaise effectively with contractors, designers and specialist sub-contractors, residents, and our own technical and housing management staff.

You will also be experienced in dealing with customers first hand and have an appreciation of the Aftercare requirements of new homes and associated facilities.

You will need to be computer literate and be able input and retrieve data from computer management systems. This appointment will require a combination of both site and office based activities so a full driving licence and access to a vehicle on a daily basis is essential.

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.

If you are interested in this role and have the experience required, then why not apply today!

Why choose L&Q?

We offer a competitive annual salary and staff benefits package.

Strong family-friendly policies
Hybrid working Model
Committed Learning & Development
Annual leave starting from 28 days rising to 31 PLUS bank holidays
Excellent Pension Scheme – double contribution up to 5%
Westfield Health cash plan
Generous non-contributory life assurance
An Employee Assistance Programme
Great places to work certified 2022

Best Workplaces for Women – ranked 23 in the UK

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.

More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

  • We are a multi-site organisation, so some roles may require occasional travel between offices.

** This role is entitled to an essential car user (ECU) allowance. For the allowance to be paid, you will need to hold a full driving licence and have access to a vehicle that is insured for Business Use. ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.

About L&Q:

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London, the Southeast and the North West.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

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