Receptionist -Sexual Health - NHS

Job overview

Come and make a difference and help us provide a reception and clerical service at the Riverside Clinic which provides contraception and sexual health care.

This is a varied and interesting role, where you will be involved in the combination of managing the reception area, forwarding queries from the urgent telephone line and supporting our clinical staff with administrative duties.

For a general overview about the Riverside Clinic which is based on James Street West, in Bath click here

• To provide a reception service to include:
• Meeting and greeting all patients and visitors to the department in a friendly, sensitive and non-judgemental manner.
• Making new and follow up appointments and rearranging as necessary both face-to-face and over the telephone.
• Registering patients and inputting patients’ details on computer.
• Scanning registration forms
• Giving appropriate clinic information to patients when attending appointments.
• Confirming patient details are correct and updated as required.
• Answering the telephone, booking patient appointments, taking and relaying messages to the appropriate person.
• Dealing with difficult patients at reception or on the telephone by adopting a calm and tactful manner.
• Ensuring any complaints or compliments are documented appropriately and referred to the line manager.
• Managing incoming post appropriately.
• Liaising with offsite IT Technical Support in the event of a computer malfunction.
• Informing patients of negative results if they phone requesting them.
• Maintaining a clean and tidy reception area.
• Checking and responding to voice messages
• Updating telephone recorded messages
• Checking and responding to emails that have come through on the Riverside Clinic shared email

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed job description and main responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person specification

Experience

• Experience of dealing with the public both face-to-face and on the telephone

• Experience of working in the NHS

Skills

• Evidence of good verbal and written communication skills

• English and maths GCSE or equivalent