Clerical Officer - Breast Screening

Be part of our BHT family

Buckinghamshire Healthcare NHS Trust (BHT) is an integrated provider of acute hospital and community services for people living in Buckinghamshire and the surrounding area.

We care for over half a million patients every year:

• provide specialist spinal services at our world renowned National Spinal Injuries Centre at Stoke Mandeville Hospital, the birthplace of the Paralympics
• nationally recognised for urology and skin cancer services
• regional specialist centre for burns, plastic surgery, dermatology, stroke and cardiac services
• deliver community services in health centres, schools, patients’ own homes, community hospitals and community hubs.

More than 6,500 people from different nations, cultures and backgrounds work for us.

We would be happy to discuss possible flexible working options. We strive to be a family friendly, inclusive employer.

If you require any assistance in making this application, please contact [email protected] or phone 01494 734868.

We pride ourselves in being a great place to work – and invite you to join our BHT family.

Job overview

The post holder will be responsible for a range of administration duties to support the Aylesbury & Wycombe NHS Breast Screening Programme and the symptomatic breast imaging service and will be the first point of contact for our patients and visitors, working on our busy reception desk in our Breast Unit and in our busy Admin Office.

We are looking for someone who:

• Has good interpersonal skills & experience of dealing with customers both face to face and over the phone;
• Has the ability to learn several computer systems;
• Pays good attention to detail;
• Is well organized and self motivated;
• Can multi-task;
• Is a team player;
• Is flexible.

In return we offer:

• A busy, friendly working environment;
• An interesting and worthwhile role;
• Regular training sessions;
• Appraisal and personal development.

** Previous applicants need not apply **

• To act as the first point of contact for a range of telephone calls and in-person when covering reception duties.
• To use the National breast screening system to arrange/change appointments for women called for breast screening, considering the needs of the client and patient choice.
• Where it is not possible to provide a suitable appointment time for a lady, the post holder is expected to use her initiative and, where necessary, liaise with a senior member of staff.
• Monitor the availability of appointment slots and highlight shortfall to the Office Manager.
• To use own initiative to adjust allocated timeslots to accommodate clients with a variety of special needs.
• To be responsible for entering changes to demographic details and entering recall results from the screening episode onto the computer, ensuring the appropriate end point action to be transmitted to the national database in accordance with the departmental Quality Management System.

Working for our organisation

Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.

Detailed job description and main responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on [email protected] quoting the vacancy reference number.

Person specification

Education, Qualifications & Training

• Education to GCSE or Equivalent
• Recognised computer qualification
• Customer Service NVQ Level 2 or equivalent experience

Experience

• Experience of dealing face to face and over the phone with patients/customers in an office enviroment
• Use and application of computers
• Basic knowledge of medical terminology
• Database entry experience

• Previous experience in the NHS BSS

Skills, Abilities and Knowledge

• Good written and verbal communication skills to enable liaison with all staff, patients, relatives and visitors
• Organisation skills to enable completion of own workload within a busy environment
• Professional but friendly attitude
• Able to use own initiative
• Ability to work as part of a team
• To be able to cope with pressure and deadlines whilst retaining accuracy and attention to detail.
• Computer literate e.g. e-mail, internet, task manager
• Ability to type – audio skills
• Knowledge of Data Protection Act 1984.
• Access to Health Records Act.

• Knowledge of the NHS Breast Screening Service computer system and be capable of solving problems.

Special Circumstances

• Able to travel to other sites and off site as necessary

PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

If you are successful at interview, we will require you to complete a Covid-19 risk assessment document.

Application deadline: This post will close on the closing date stated at midnight. If we receive a large number of applications or there is a change in circumstance, we may be required to close a job before to the closing date.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.