[ref. b80452716] Gloucester - Medical Secretary-Cote/Stroke, Band 3
Join us at an exciting time for Gloucestershire Hospitals NHS Foundation Trust! We have an ambitious plan for our journey to Outstanding and are looking for aspirational, committed individuals to join us, making a real difference to both staff and patients.
As a former winner of England for excellence award: Tourism destination of the year, the beautiful city of Gloucester and the scenic regency spa town of Cheltenham are fantastic places to work and live.
As a hospital Trust we are currently involved in over 100 clinical trials and studies, whilst also providing acute elective and specialist services to a population of over 620,000.
By joining Gloucestershire Hospitals NHS Foundation Trust new colleagues can look forward to a warm welcome and a future full of opportunities and support.
Job overview
The Stroke & Care of the Elderly department are looking to welcome a motivated, organised, and efficient Secretary into the Team. The post-holder will provide an efficient, confidential and professional secretarial service to the medical staff and their supporting team.This will include administration and secretarial support to enable provision of patient care and speciality services. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians.
The post-holder will be expected to work as part of the Stroke & Care of the Elderly team but also support the Secretarial Team as needed.
This role would also be suitable for those looking to progress to Band 3 from a Band 2. The successful candidate must be willing to work toward the requirements of a Band 3, with wider support from the Department to meet the role specific requirements set out below.
If you have any questions or would like to arrange pre-application visits to the Department you can contact the Secretary Supervisor Jacqui Bowers on 0300 422 6455 or [email protected]
Main duties of the job
The post-holder will provide an efficient, confidential and professional secretarial service to the Stroke & Care of the Elderly department. This will include administration and secretarial support to enable provision of patient care and speciality services.Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians. The post-holder will be expected to work as part of the support team and will report to the Secretary Supervisor.
Working for our organisation
The service will offer a supportive environment for learning and development and the opportunity to build upon existing knowledge and experience in these new innovative roles.
The Stroke & Care of the Elderly team is a friendly department that work to a high standard to ensure we are delivering a high standard of patient care.
Detailed job description and main responsibilities
The Medical Secretary is responsible for:
- Providing a comprehensive secretarial and administrative service to the medical staff and their supporting team.
- Providing cover for colleagues in their absence to maintain service levels
- Ensuring excellent communication is provided to patients, relatives, general practitioners and other hospital staff to ensure a proficient, high-quality service for patients and clinicians.
- Ensuring all clinics are used to their full capacity and that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity
- Regularly informing the Secretary Supervisor about progress and flags up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc
- Managing the pathway for patients referred in under the two-week wait ensuring they are monitored to minimise/avoid breach
- Carrying out regular review and administrative validation of the clinician’s Return Outpatient Wait list
- Supporting the achievement of Trust performance by ensuring administrative standards are met e.g., typing times, test results passed to clinician and any potential 52-week breaches are escalated to the clinician, secretarial supervisor or AGM/DGM to avoid breach.
- Ensuring all clinic cancellations/alterations are dealt with efficiently and in line with the Trust’s 8 week annual/study leave policy.
Please see attached Job Description for a more detailed breakdown of the role and responsibilities.
Person specification
Experience
Essential criteria- Appropriate experience in a hospital or office environment
- Experience of working as a secretary
- Understanding and previous experience in medical terminology
Qualifications
Essential criteria- GCSE English and Maths at Grade C or above, or equivalent
- IT experience of Microsoft Office packages
- Typewriting / word processing RSA Level 3 or equivalent practical experience
- NVQ in Administration level 2
Knowledge, Skills, Abilities
Essential criteria- Personally resilient and able to manage complexity and work in an ambiguous or changing environment.
- Able to prioritise own workload and that of others as appropriate
- Good command and understanding of English, punctuation and grammar
- Knowledge and awareness of health and safety issues, risk management, and data protection act
The health and wellbeing of our staff and patients remains the priority of the Trust. Vaccination remains the best chance we have of conquering COVID and the Trust encourages everyone to take up this offer.
Please note, this vacancy may close as soon as sufficient applications have been received, so please apply as soon as possible if you are interested. The Recruitment Team are unable to accept any applications after the position has closed on NHS Jobs.
Committed to safeguarding our community
If applicable for the post, all successful candidates will be required to pay for their own Disclosure and Barring Service (DBS) check. The cost will be £29 (standard checks) or £46 (enhanced checks), and will be recovered through two instalments from the candidate's salary.Please contact [email protected] for further information.
The Trust is a safeguarding employer committed to the safeguarding and promotion of welfare of children, young people and vulnerable adults and expects staff and volunteers to share this commitment. The Trust is committed to safe recruitment practices to protect children and vulnerable adults, and any appointment will be subject to satisfactory clearance.As part of the organisation's commitment to Safer Recruitment, candidates may request copies of relevant policies and procedures by contacting the Recruitment Team at [email protected]
Committed to supporting service personnel
As part of our commitment to support Service Personnel, Gloucestershire Hospitals NHS Foundation Trust, in collaboration with the Career Transition Partnership, offer a Guaranteed Interview Scheme for all qualifying Service and Ex-Service Personnel.To qualify for a guaranteed interview, candidates must meet the essential criteria for the post and be either a current member of the Armed Forces, or be within the two year period of resettlement. If this applies to you please email the job reference number and your AR number to the Recruitment Team at [email protected]
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