Call Centre Operations Manager Jobs
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Glasgow
in Developing People."
Role Details:
This vacancy is ideal for those who have experience as customer success managers, senior operations managers, in logistics or client success.
In this role you will deliver all operational and commercial performance metrics...
icims.com -
Inverness
and achieve targets.
• You must deliver daily expectations to agents by managing targets and supervising workloads, you will also be expected to report on KPI’s within the department to the Operations Manager providing insight and information as required...
cv-library.co.uk -
Kura-Glasgow
in Developing People."
Outbound & inbound contact centre operational management and strategic planning experience
• Effective leadership through team building, development, and strong coaching skills
• Highly focussed and driven
• Great ability to coach...
join.com -
Reading
IT & Infrastructure Operations Performance Manager
Reading
Hybrid working
Are you an experienced IT & Infrastructure Operations Performance Manager looking for your next assignment, to deliver excellent service into?
We are looking for someone...
cv-library.co.uk -
BNP Paribas Personal Finance-Solihull
As the Operations Performance & Reporting Manager for our Call Centre Operations, you will be at the heart of driving data-driven decisions and performance improvements. Your role will involve managing and enhancing data reporting processes, delivering strategic...
Reading
IT and Infrastructure Operations Performance Manager - Mobile Telecom
6 Months Contract
Reading - 2 days per week onsite
We are hiring an IT and Infrastructure Operations Performance Manager for a telecom client based in Reading.
Overview...
cv-library.co.uk -
Gleeson Recruitment Ltd-Reading
with Business Areas
• Liaise with internal teams such as the Project Management Team and Warehousing & Finance, ensuring smooth coordination of processes and operations
• Collaborate with the finance department to facilitate invoicing corrections as needed...
Pure Resourcing Solutions Limited-England
For:
Proven experience managing teams in a Call Centre or Internal Sales environment
Strong leadership and team motivation skills
Outstanding communication skills at all levels
Proficiency in Microsoft Office applications
Ability to work autonomously...
Practice Plus Group-Stockton-on-Tees
requirements
• Performance manage call centre staff to support the achievement of NQR and other service requirements of KPIs
• To participate with investigation of complaints as requested by Operations Manager and General Manager
• Undertake regular one to one...
FinTech People-Portsmouth
the customer service team including effective management and resolution of complaints
• Actively monitor timekeeping and task adherence across the team, providing immediate feedback to individuals and highlighting any persistent concerns to the management team...
KONE-Cononley
Coordinates and directs the nightly operations of the team.
• Supports and enforces call centre expectations departmental and corporates policies and procedures.
• Manages night operations and tasks for a work group while performing key operational tasks...
FinTech People-Aldershot
the customer service team including effective management and resolution of complaints
• Actively monitor timekeeping and task adherence across the team, providing immediate feedback to individuals and highlighting any persistent concerns to the management team...
KONE-Cononley
responsibilities:
• Coordinates and directs the weekend operations of the team.
• Supports and enforces call centre expectations departmental and corporates policies and procedures.
• Manages operations and tasks for a work group while performing key operational...
FinTech People-Southampton
the customer service team including effective management and resolution of complaints
• Actively monitor timekeeping and task adherence across the team, providing immediate feedback to individuals and highlighting any persistent concerns to the management team...
Greenbean-Newcastle upon Tyne
are met.
• Monitor real-time adherence to schedules and make necessary adjustments to optimise productivity.
• Collaborate with call centre managers and supervisors to identify and address staffing gaps and operational challenges.
• Develop and maintain...
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