Customer Service Advisor - ARC - Manchester

Please note this role follows a rotating shift pattern of 2 days on (07:00-19:00), followed by 6 days off ***

Working as part of an expert team, you’ll receive continuous training, cross-skilling opportunities, and career progression support, enabling you to build a rewarding future with a leading brand in a secure and growing industry.

• Comprehensive benefits package, including pension, life assurance, employee discounts, and employee assistance program
• Paid annual leave
• Outstanding product and on-the-job training with extensive resources
• A supportive and collaborative team environment
• Career progression opportunities through various pathways
• A strong focus on safety through our Zero Harm policy
• Access to our business resource groups

• Follow a rotating shift pattern of 2 days on (07:00-19:00), followed by 6 days off
• Handle live alerts from customers’ security and fire systems
• Liaise with Police and Fire Control when necessary
• Manage customer service calls, ensuring adherence to company procedures
• Provide operational advice to customers regarding their security systems
• Schedule engineer visits and coordinate with customers and engineers on appointments
• Input accurate information into computer systems
• Attend all required company training sessions
• Maintain customer confidentiality at all times

What we’re looking for

Required:

• A customer-focused mindset with a proactive attitude
• Alignment with our company values
• Strong ambition and a willingness to learn—extensive experience isn’t essential, as we support employee development
• Excellent telephone manner and strong attention to detail
• Fluent spoken and written English, with IT literacy

Preferred:

• Previous experience in a contact centre or customer service environment

Join us in delivering exceptional service and making a real impact in a growing industry!

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