Key Account Manager
UCC Coffee UK Ltd Milton Keynes
Manage relationship for UCC with strategic customers across the Centre & South of UK. Nurture and develop these business relationships to retain and grow our existing contracted technical market share.
The Role:
Deliver the sales and profit targets whilst delivering on coffee quality in line with UCC and customer standards.Maintain an up to date contact matrix for all customer key contacts across a defined geography.
Meet regularly with franchisee groups and key operational contacts, manage meeting process and keep minutes to create a record of account progress.
Have a complete understanding of all the sales, business development and sales support opportunities within this group of customers including payment terms.
Review regularly, in conjunction with the relevant customer contacts, the equipment, training and service needs of each franchisee by restaurant.
Identify and exploit equipment sales opportunities across a defined customer base.
Work collaboratively and proactively with internal service teams and external parties to plan and execute all equipment installs ensuring optimal results.
Work collaboratively and proactively with internal service teams, customer liaison and planning to manage service escalations to a harmonious conclusion, ensuring active communication with the customer throughout.
Maintain and manage franchisee scorecards to ensure that during the franchisee review meetings a full equipment/capacity investment appraisal is available.
Analyse service reports for high reactive call sites formulating an action plan in conjunction with senior technical, service and training teams.
Attend quarterly service review meetings with customer and key customer events.
Support deployment of all equipment and recipe initiatives.
Facilitate meetings with Key Franchisee groups, organising training/coffee immersion sessions in collaboration with training team/coffee specialists.
The Person:
Track record of excellent business development and account management skillsStrong influencing, financial and negotiating skills
Enjoys working collaboratively within a dynamic and geographically dispersed team
Ability to present strategies and solutions at all levels
Excellent oral, written and communication skills
A strategic and operational mind-set with drive, resilience and ambition
Energy, enthusiasm and a “can do” attitude
Salary: Up to 40k + Bonus + Company Car + 25 days holiday + Pension + other Company benefits.
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