Receptionist - FTI

apartmentBaxterstorey placeLondon calendar_month 

Company Description

FTI Receptionist

As per contract 37.5 hours, across four shifts between 7.00am and 20:00pm, Monday to Friday.

London

From £31,000 up to £33,000

Benefits:

  • 28 Days holiday including bank holidays
  • Plus your birthday off
  • 3 volunteering days
  • 3 days grandparent leave
  • 24 week’s enhanced maternity leave
  • Secondary carer leave
  • Wedding/commitment day leave
  • Free meals on shift
  • Bespoke training and development opportunities
  • Apprenticeships opportunities for all experience levels
  • Pension and life insurance
  • Discounts available on our HAPI app; high street shops, holidays & cinema
  • Wellbeing hub
  • Access to employee assistance programme
  • Cycle to work scheme
Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Receptionist who strives to exceed expectations at every turn.

As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

Job Description

Main Tasks:

The main day-to-day job duties include, but are not limited to the following:

  • - - To follow all standards and procedures as outlined in the Reception SLAs.
  • To meet and greet clients and visitors and to inform relevant parties of their arrival.
  • To keep a track of people, know who they are meeting and which conference room is booked for them
  • To meet and greet clients and informing hosts of their arrival.
  • To maintain a neat & tidy reception area.
  • To ensure conference suites are tidy, stationary is stocked and correctly set up.
  • To ensure the booking system is up to date at all times
  • To maintain a comprehensive and accurate working record of room bookings
  • To check meeting rooms before meetings.
  • To liaise between FTI facilities, AV, IT, business support services and the catering department on conference booking requirements.
  • To email all bookers checking next day booking details, including catering, delivery time, dietaries, room set-ups and AV support details
  • To serve as an information source for clients
  • To answer MS Teams calls in a polite and professional manner and to the agreed standard
  • To complete each shift responsibilities to the highest standard, which include but are not limited to, completing next day booking confirmations, emailing bookers for the following week to obtain details for large events and fine dining, menus, dietaries, room set-ups and AV requirements, adding guests names and guests lists to security for next day arrival
  • To report any faults in meeting rooms and reception areas
  • - To provide after-hours receptionist presence if required, in respect of early starts for clients
  • Maintain awareness of health and safety regulations in the building

Carry out any administrative task deemed reasonable by your manager or supervisor

Qualifications

Essential skills:

  • - - Well presented, immaculately groomed and in full uniform.
  • Polite, tactful, and diplomatic
  • Energetic, confident, and enthusiastic
  • Ability to work under pressure
  • Able to communicate in a calm professional manner
  • Excellent telephone manner and interpersonal communication
  • Customer and client focused
  • Able to pre-empt a situation
  • Reliable, flexible, and adaptable
  • IT Literate in MS Office Suite (word, excel and outlook)

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best.

To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

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