IT Support Technician

IT Support Technician

Company description:

Solotech is a well established, internationally known company. Leader in audiovisual and entertainment technology with a comprehensive expertise in audio, video, lightning, rigging, conferencing, collaboration, and more! We are a dynamic team that work in a constantly evolving work environment.

Job description:

Based in Manchester and reporting to the IT Support Manager, this position is responsible for the 1^st and 2^nd level technical support to our different sites in the UK but can be engaged to provide virtual support to any of our global offices and employees.

What you will do:

• Provide 1^st and 2^nd level IT support to users in Manchester and other UK sites (Birmingham, London and Southampton);
• Offer remote support for other global offices (by phone and remote desktop connection);
• Troubleshoot and resolve hardware and software issues;
• Install, configure, upgrade and maintain desktops, laptops, printers and other network devices;
• Analyze and understand the users’ IT needs and respond to information requests, questions and problems relating to systems;
• Record incidents and requests and their resolution in ticket system;
• Create and manage AD and Exchange accounts;
• Manage phone sets and voice mailboxes;
• Order and configure mobile phones;
• Manage IT equipment pool;
• Keep inventory of all equipment, software and licenses;
• Assist in onboarding new employees;
• Create and update documentation for users and technician;
• Provide assistance to system administrators as needed;
• Provide after hours on-call support as needed;
• Identify and suggest possible improvements;
• Stay on top of new technologies to ensure high efficiency and contribute to the growth of the business.

Qualifications and skills:

• College degree in IT;
• 3 years experience in a similar position;
• Knowledge of Microsoft 365 Business (AD, Office 365, Teams);
• Experience in analyzing and solving technical problems;
• Hold a driver's license in order to travel to our various offices;
• Be available evenings and weekends (as needed);
• Ability to establish priorities and sense of organization;
• Strong ability to work with deadlines and manage pressure;
• Demonstrate rigor and attention to details;
• Strong relational and interpersonal skills;
• Act with diplomacy;
• Strong customer approach skills;
• Ability to adapt to change;
• Good team collaboration;
• Ability to work with minimal supervision.