IT Support Technician
Solotech is not accepting Agency/Recruiter submissions
Based in Manchester and reporting to the IT Support Manager, this position is responsible for the 1^st and 2^nd level technical support to our different sites in the UK but can be engaged to provide virtual support to any of our global offices and employees.
Why Solotech?
To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide.
Main Responsibilities:
- Provide 1st and 2nd level IT support to users in Manchester and other UK sites (Birmingham, London and Southampton);
- Offer remote support for other global offices (by phone and remote desktop connection);
- Troubleshoot and resolve hardware and software issues;
- Install, configure, upgrade and maintain desktops, laptops, printers and other network devices;
- Analyse and understand the users’ IT needs and respond to information requests, questions and problems relating to systems;
- Record incidents and requests and their resolution in ticket system;
- Create and manage AD and Exchange accounts;
- Manage phone sets and voice mailboxes;
- Order and configure mobile phones;
- Manage IT equipment pool;
- Keep inventory of all equipment, software and licenses;
- Assist in onboarding new employees;
- Create and update documentation for users and technician;
- Provide assistance to system administrators as needed;
- Provide after hours on-call support as needed;
- Identify and suggest possible improvements;
- Stay on top of new technologies to ensure high efficiency and contribute to the growth of the business;
- Any other reasonable ad-hoc requests as required by your manager.
Essential skills / experience:
- Knowledge of Microsoft 365 Business (AD, Office 365, Teams);
- Experience in analysing and solving technical problems;
- Ability to establish priorities and sense of organisation;
- Strong ability to work with deadlines and manage pressure;
- Demonstrate rigor and attention to details;
- Strong relational and interpersonal skills;
- Act with diplomacy;
- Strong customer approach skills;
- Ability to adapt to change;
- Good team collaboration;
- Ability to work with minimal supervision.
Level of education:
- Educated to degree level or equivalent in the field of IT.
Work Experience:
- A minimum of 3 years of experience in a similar role.
Essential Requirements:
- Right to Work and Remain in the UK
- Flexibility to work unsociable hours which may include evenings and weekends, as required, in addition to your normal hours of work from time to time.
- Full clean driving license.
- Ability to travel throughout the UK including overnight stays as required.
Our offer to you:
- Competitive Medical Cash Plan
- Generous holiday allowance, 25 days + bank holidays
- Employee Assistance Program: free counselling, legal support & 24.7 help line
- Opportunities for training and career advancement
- Pension plan with employer contribution
- Cycle to Work Scheme
- Income Protection
Don’t have all the required skills? Apply anyways! We acknowledge that experience comes in different forms and encourage everyone to apply. We appreciate your time and look forward to considering your application!
Find out more at: www.solotech.com
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