Gastro Consultant Personal Assistant - Poole

As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m.

We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state-of-the-art facilities over the next two years to meet the current and future healthcare needs of the populations we serve.

The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals.

We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work.

We especially welcome applications from minority groups in the community who may be underrepresented in our workforce.

At UHD our active staff network groups are the Women's Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group.

As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes.

Job overview

The Gastro department at Poole Hospital is seeking to recruit an experienced PA.

To succeed in this role you will need to possess good communication skills and have a passion to deliver outstanding service to our patients.

Accuracy and attention to detail are essential requirements together with the ability to multitask in a busy environment. Good team skills are also an essential requirement.

We are looking for someone who has proven computer skills, knowledge and medical terminology.

Interview Date: TBC

• Efficiently manage the electronic appointment diary and coordinate all scheduling for consultations.
• Provide comprehensive secretarial support, including word processing, filing, audio-typing, photocopying, and composing sensitive letters.
• Handle complex and varied queries from patients, clinicians, and external parties, offering excellent customer service.
• Be a key point of contact for patients, answering inquiries in person, via email, and over the phone.
• Communicate difficult, sensitive, and confidential information with professionalism and tact, especially when speaking with anxious or distressed patients and their families.
• Work closely with Consultants and medical staff, ensuring they have the information and responses they need for patient care and ongoing treatment.

Working for our organisation

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued team mates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

In some cases this means that a services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have at interview.

Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder's home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.

• Manage electronic diaries for the Consultants.
• · Manage Consultant e-mails and action where appropriate.
• · Relieve the Consultant of administrative tasks not pertaining to clinical work wherever possible.
• · To maintain, co-ordinate and organise appointments/meetings with staff, patients or their
• relatives and other visitors to the hospital such as company representatives.
• · Deal with queries involving confidential documents regarding a wide variety of information
• without recourse to others, recognising when issues should be referred and to whom.
• · Typing clinic/additional letters to GP’s, patients and other Allied Health Professionals,
• Using digital dictation when appropriate.
• · Look up, sort and file patients’ results.
• · Use the hospital computer system to access patient details. CRT must be always used when receiving and moving notes. This is mandatory within the Trust.
• · Photocopying, faxing, scanning and general filing.
• · Be responsible for out-going post, meeting afternoon deadline.
• · Scan all new Choose & Book referrals.
• · Action Choose & Book referrals once graded – send blood forms, test requests as advised by consultant.
• Any help the staff may need with spreadsheets excel et

Person specification

Experience

• Experience as working as a Medical Secretary

• NHS Admin experience

Qualifications

• GCSE in English and Maths or equivalent
• Vocational level 3 or equivalent experience in relevant field

• Supervisory qualification in supervision skills or equivalent
• Medical terminology

Personal Attributes

• Effective Communicator
• Team Member
• Ability to deal with sensitive issues

Technical skills

• Computer literate with word processing experience
• Proven diary management Skills
• Minute taking skills

Please note:

Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands.

This advert may be closed early if sufficient applications are received.

COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.

Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.