*INTERNAL MPFT ONLY* - Business Support Officer

Job overview

**INTERNAL MPFT APPLICANTS ONLY**

This is an exciting opportunity for an experienced administrator to play a key role as a Business Support Officer for Community Services across the Children and Families Care Group.

We are looking to recruit an enthusiastic, dynamic and motivated individual who is flexible in their approach and who will efficiently support the AHP/Community Paediatrics Service Manager and Team Leaders with the delivery of strategic and operational objectives.

You will be required to utilise a personal computer for word processing and database management.

You will be expected to liaise with a wide range of people, partner organisations and agencies, both internally and externally on behalf of children’s community teams services, ensuring that a professional image is maintained at all times.

• Administrative support for named children’s community health teams including (but not limited to) diary management, co-ordinating meetings and minute taking/notes.
• Frequent use of Trust’s E-Procurement, HealthRoster, ESR systems and other electronic computer systems.
• Utilise Microsoft programmes and advanced keyboard skills to provide a confidential and efficient administrative service to the Team.
• Maintain own and individual team members’ electronic diaries, arranging appointments and ensuring cover arrangements are in place when necessary.
• Liaise with teams to obtain data / performance reports e.g. business intelligence, activity reports, financial information.
• Attend, support and participate in relevant meetings and huddle.
• Be accessible wherever possible at all times within core working hours. Support with the updating of Standard Operating Procedures.
• Requirement to travel between Trust sites across a geographical area within Staffordshire and Stoke on Trent as deemed necessary to ensure consistency and equity of provision of services.
• Undertake training when necessary to ensure own personal development and to develop new skills to successfully carry out duties of this post.
• Prioritise work and meet deadlines in order to meet the requirements of the post.

Working for our organisation

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days)
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Detailed job description and main responsibilities

For more information relating to this position please refer to the attached job description and job specification

Person specification

Qualifications and training

• NVQ Level 3 Business Administration
• OCR/ RSA III or equivalent
• Advanced computer literacy/skills in Microsoft Office (Excel, Word, Outlook, Powerpoint).

• BTEC Diploma in Business Administration
• Level 4 in Business Administration or equivalent

Experience

• Significant experience in administration duties.
• Previous experience of setting up office/ administrative systems.
• Handling sensitive data.
• Experience of analytical processes.
• Ability to plan, schedule and organise day to day work.

• Experience in the NHS
• Knowledge/Experience of NHS Systems.
• Experience of supporting projects.

Skills, knowledge, abilities

• Good working knowledge/experience of Microsoft Office , including Outlook, Word, Excel and PowerPoint.
• Good written and verbal communication skills.
• Ability to receive instruction and respond as necessary.
• Ability to work autonomously, prioritise own workload and act on own initiative to agreed deadlines.
• Ability to communicate and maintain professional relationships
• Strong keyboard skills

• Understanding of NHS and children and family services
• Experience of supervising and supporting staff

Personal attributes

• Flexible / Adaptable Approach with good interpersonal skill
• Able to work on own initiative, work independently and problem solve
• Approachable
• Ability to work under pressure and to meet tight deadlines: prioritising workload
• Work successfully within teams and manage team relationships well
• Demonstrate discretion and integrity.