Technical Customer Service Executive - Bracknell
About Our Client
Technical Customer Service Executive, Near Bracknell: A leading organisation specialising in innovative solutions that enhance customer experiences across multiple sectors. Known for their commitment to quality and service excellence, they offer a dynamic and supportive work environment where employees can develop their skills while delivering exceptional customer support.
Job Description
Technical Customer Service Executive, Near Bracknell:
- Provide initial technical support to field engineers and also customers via phone, email, and live chat.
- Troubleshoot and resolve product and service-related queries efficiently.
- Guide customers through system setups and troubleshooting steps.
- Log and track customer interactions, ensuring timely follow-ups.
- Work collaboratively with internal teams to escalate complex issues.
- Deliver outstanding customer service while maintaining professionalism.
- Provide first-line technical support for field based Engineers and Operations team.
- Configure and deploy hardware, including phones, tablets, and laptops.
- Troubleshoot and resolve technical issues for end-users.
- Support non-Tech savvy users in the field.
- Ensure timely resolution of technical issues.
The Successful Applicant
Technical Customer Service Executive, Near Bracknell:
- Previous experience in a technical customer service or support role.
- Strong problem-solving skills with a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks and work efficiently under pressure.
- Comfortable using CRM systems and support tools.
- Strong attention to detail and accuracy in handling customer issues.
- Ability to work both independently and within a team.
- Availability for the full duration of the temporary contract.
The client ideally wants someone who drives as public transport is not reliable to this location.
What's on Offer
circa £13 - £18 per hour and will move to a permanent position at circa £30,000 / £32,000 depending upon experience.