Receptionist - Emergency Department- Leighton Hospital - Crewe
Job overview
We are looking to employ a highly motivated, confident and organised individual to join our busy reception team in the accident and emergency department. The post will involve booking patients and paramedics in as they arrive, and also dealing with telephone and face to face enquiries.The successful candidate will provide an efficient and comprehensive administration support for the emergency department.
The reception is manned 24 hours a day, 7 days a week with the following shift pattens available:-- 30am-5pm
- 30am-12.30pm
- 30pm-5pm
5pm - 10pm
5pm-midnight
10pm - 08:30am
You will have a 2 week rolling rota (week 1, week 2) enabling you to plan in advance your personal time.
Main duties of the job
Greeting patients, relatives friends and other healthcare professionals attending the emergency department in a polite, friendly and professional manner.
The post holder will ensure that patients details are accurately recorded and relevant documentation is created to support safe patient care.
You will have excellent communication skills, be dedicated and courteous. You will also have excellent verbal and written communication skills. You must be able to deal with sensitive and confidential issues in line with GDPR.
Working for our organisation
MCHFT provides a full range of local hospital and community services for people across East Cheshire (population 399K) and West Cheshire and Chester boroughs (population 357K).
The Trust provides high quality planned and unplanned/emergency care, cardiac and critical care as well as child health, maternity services, and intermediate care across our sites at Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.
The Trust provides 500 beds and employs over 5,000 members of staff.
An extensive range of community services is provided across 26 medical centres and schools by our community arm, Central Cheshire Integrated Care Partnership, in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance.With the formation of Integrated Care Systems in July 2022 the Trust became a strategic partner in both Cheshire East and Cheshire West and Chester ‘places’ and is part of the Cheshire and Merseyside partnership caring for a population of over 2.7million.
During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.
At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.
Detailed job description and main responsibilities- Provide an efficient and comprehensive reception service, greeting patients, public and all visitors as they arrive into the emergency department
- Dealing with enquiries promptly, taking action as necessary and directing patients/relatives/carers accordingly
- Maintain systems and process to ensure that patient information/data is
complete and accurate according to the agreed quality standard
Please see full Job Description for this role.
Person specification
Experience
Essential criteria- Previous office experience
- Proficient in computer skills, ECDL or equivalent, Microsoft Office
Skills
Essential criteria- Effective customer service skills
- Good interpersonal skills
- Ability to work as part of a team
Knowledge
Essential criteria- Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
- Please let us know if you require an adjustment to our recruitment process.
- All correspondence will be sent via the email address you have registered as your TRAC account.
- Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.
- Employers have a legal responsibility to ensure that their employees have a “right to work” in the UK. Mid Cheshire Hospitals NHS Foundation Trust hold a Sponsor Licence, which means that we MAY be able to sponsor you IF the role meets the UK Government requirements for sponsorship. Not all NHS roles are eligible for sponsorship. To be eligible for sponsorship, the role must be in an eligible occupation code and must meet the skill level and the minimum salary threshold (usually £38,700 per year for Skilled Worker or £23,200 for Health Care Worker Visa). You can find more information on the Government website.
- Staff recruited from outside the NHS will usually be appointed at the entry point (bottom) of the pay band.
- Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.
- Please provide a contact email address for referees when you submit your application. We will not request any references until after you have been made a formal job offer.
- You will be required to pay for your DBS disclosure (where the post requires one). This will be done via 3 monthly instalments from your pay. We encourage applicants to join and remain registered with the DBS update service.
- We do not reimburse travel to interview expenses.
- Some posts may have implications on existing NHS Pension Scheme arrangements. For further information please visit the NHS Pensions Agency website: https://www.nhsbsa.nhs.uk/nhs-pensions
- Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.