Breast Pain Clinic Co-Ordinator

Job overview

Breast Pain Clinic Co-Ordinator

The post holder will work closely with and report to the Breast Advanced Nurse Practitioner who will provide day to day support and direction.

Please note - the Breast Pain clinics will be running across Aintree and the Royal Hospital and the post holder would need to be available to travel between both sites.

1. Work closely with and report to the Breast Advanced Nurse Practitioner Team who will provide day to day support and direction.
2. Co-ordinate the booking of outpatient appointments for the Breast Pain Clinics and act as a chaperone during the appointment (training will be provided if necessary).
3. Book patient appointments accurately, adhering to target timescales in accordance with Trust Patient Access Policy.
4. Support with triaging referrals accordingly in line with set clinical protocol pathway and Patient Access Policy.
5. Deal with patient cancellations, liaising with relevant staff (consultants, managers, directorate managers, clinical support staff). Escalate any issues or concerns.
6. To act as the key point of contact for patients, coordinating and providing first line support to the patient whilst they are moving through the referral pathway; signposting on to other services as the need is identified e.g. psychological support, symptomatic clinics etc.
7. Liaise with Primary Care to identify opportunities for better referrals and sharing information and guidance.
8. Ensure completion of the feedback questionnaire on the day of clinic and follow- up surveys to evaluate the impact of the project.
9. To provide basic analysis of the data for Clinicians and assist in any audits when required.

Further responsibilities listed within the Job Description.

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

Detailed job description and main responsibilities

For patients it would, in most cases, be more convenient allowing access to specialist advice and breast imaging if indicated. Getting It Right First Time (GIRFT), Association of Breast Surgery (ABS) and NHS England are now advising alternative pathways for individuals presenting with mastalgia (breast pain).

Key to the success of the pilot project will be a motivated and proactive Breast Pain Clinic Coordinator. With the support of Clinical colleagues and the wider Breast Team at UHLG, the Clinic Coordinator will lead on the delivery and evaluation of the new Breast Pain clinics across UHLG.

Person specification

Qualifications

• NVQ 3 or equivalent

• Health Care Assistant certificate

Experience

• Demonstrable experience working in an Outpatient setting.
• Extensive experience of waiting list management
• Ability to work & communicate with patients and a range of internal and external professionals

Knowledge

• Knowledge of medical terminology and IT systems

Skills

• Able to use own initiative with occasional support from manager.
• Ability to work to meet deadlines, run multiple tasks at the same time, while dealing empathetically with patients
• Ability to plan own work load and use own initiative with limited support.
• Able to display attention to detail
• Flexible approach to work
• Good interpersonal approach.
• Ability to support and develop others
• Motivation and negotiating skills
• Excellent verbal and written communication manner
• Good organisational skills
• Confidentiality awareness

Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months’ of their 18^th birthday.

Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.

Bank posts require upfront payment. DBS applications submitted from 2nd December will be subject to the new DBS fee of £26.50 (standard) and £54.50 (Enhanced).

From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults’ policy and comply with the Local Safeguarding Children and Adult Board procedures.

Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.

All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.

As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.

If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Please note: new entrants to the NHS will commence on the first pay point of the relevant band.