Receptionist
Mercure Exeter Rougemont Hotel Exeter
A fabulous opportunity has arisen for a Full Time Receptionist at the beautiful Exeter Rougemont Hotel.
The Role:
-As Receptionist, you will provide customer services for all Guests to contribute to an efficient and exceptional experience from check-in through check-out- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments
- Always demonstrate a high level of customer service
- Attend appropriate training courses, when required.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Recommend a Friend Initiatives
- Free Car Parking
- Long Service Awards
- Stays in our hotels at discounted prices or
- Even free stays in our hotels as one of our rewards & recognition incentives,
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Excellent standards and competent level of IT proficiency
- Good organisational / time management skills.
- Resilient, creativity, able to multitask and can work under pressure
- Ability to work flexibly
- Able to deliver exceptional customer experiences all the time
Does this sound like a role for you? If so do not miss out on this amazing opportunity, please apply immediately.
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