Lead Complex Case Manager ABI

We are a Disability Confident Employer and actively welcome applications from people with a disability, and commit to shortlisting all such suitable applicants who meet the essential criteria for an interview. Please let us know of any reasonable adjustments you require in order to participate in the recruitment process.

Job overview

Are you looking for a new direction with no weekend or night working? The ability to use your clinical skills in a different way? Are you compassionate, dynamic, organised and able to work autonomously?

As an Acquired Brain Injury Complex Case Manager you will undertake a range of key duties to support effective delivery of the Acquired Brain Injury Pathway

• The post holder will be responsible for the day-to-day operational management of the ABI Pathway at Birmingham and Solihull ICB.
• The Complex Case Manager for ABI will be an experienced and qualified health care professional. They will take responsibility for the co-ordination of specialist assessment, commissioning and monitoring of the appropriate care pathway for clients suffering acquired brain injuries.
• They will work as an inter-disciplinary member of the All Age Continuing Healthcare Team, a working in conjunction with other providers, both statutory and independent, to meet the needs of this highly complex client group.
• The Complex Case Manager ABI, will develop individual pathways of care, sourcing new and existing services to meet the needs of individuals with acquired brain injury. This necessarily involves leading interagency negotiation and provision for people with highly complex needs with the support of the Clinical Team Manager.
• To undertake specific designated responsibilities for management tasks within the Acquired Brain Injury Service, including deputising as required for the Clinical Team Manager.
• To contribute to the future planning of service needs liaising with service users, user groups, providers, and commissioners to implement service improvements for people with acquired brain injuries across all aspects of the client journey in the primary and secondary health care setting.

Working for our organisation

For an chance to be part of the fantastic opportunity we have as an Integrated Care System, apply for this role today.

As a member of our system you will actively demonstrate system values in all that you do. You will be driven to address health inequalities and create an environment that is inclusive for all people.

In return NHS Birmingham and Solihull can offer you the opportunity to thrive and develop in a team that is supportive, ambitious and inclusive. You will have plenty of opportunities to build your skills and experience, with a chance to work with colleagues across our five Provider Trusts, two Local Authorities, voluntary organisations, Integrated Care Board (ICB) and NHS England to truly effect change and add value.

We know that diversity fosters creativity and innovation and are committed to challenging discrimination, promoting equality of opportunity for all, being a fair and inclusive employer, and creating a place of work in which all of us feel we belong.

• To monitor individuals who have commissioned care via the ABI pathway. Attending case conferences and liaising with specialist services, ensuring that clients return to local services as soon as practicable if current provision is out of area.
• To communicate sensitive information regarding expectations of function and fluctuation of abilities, in understandable form, to clients and families, assisting them in coming to terms with their brain injury and changes that each step through the system brings.
• To ensure that people affected by acquired brain injury have access to information related to their condition and use specialised skills to communicate and interpret this information to all clients in an understandable manner, using empathy and reassurance.
• Utilising skills in motivating clients and / or carers (who may have psychological / mental health needs or other barriers to understanding) to engage in the therapeutic process.
• To ensure Providers have developed comprehensive management and rehabilitation programmes considering clients and carers views, and wishes, using clinical reasoning and evidence based practice. Enabling carers and family members to participate in, and understand their role in the rehabilitation process, to promote a positive environment to enable optimum functional recovery.
• To facilitate an inter and intra disciplinary approach to client care and rehabilitation of those with acquired brain injury, liaising with, and advising others across multiagency boundaries in primary and secondary health care, social services, and the voluntary sector.
• To prioritise and manage highly complex and specialist caseload; managing own time effectively, planning client visits, deciding on clinical priorities to maximise time, working as an autonomous practitioner, seeking support from the ABI Team Manager where appropriate.
• Demonstrating a high level of negotiation skills in the management of conflict, employing skills to assess, diffuse and de-escalate highly emotive or aggressive situations; dealing with complaints sensitively, avoiding escalation where possible.
• Negotiating with other professionals, carers and clients around assessment and management of highly complex cases; sharing sensitive information whilst observing data protection guidelines.
• Provide support to family members, to help them deal with the trauma of sudden change to family life and relationships.
• Working with defined BSOL and national protocols / policies and professional code of conduct, whilst being professionally and legally responsible and accountable for own actions.
• To provide written and verbal complex patient-related information to other agencies in health (e.g. GPs, District Nurses, Consultants) social services, education, employment, benefits and voluntary.
• To monitor the appropriate use of allocated BSOL budget and escalate cases that present a cost pressure to the ICB.

Person specification

Qualifications

• Registration with the Nursing and Midwifery Council registration/ HCPC registered
• Postgraduate diploma or equivalent experience / knowledge

• Master's degree or equivalent level of experience / knowledge

Knowledge

• Demonstrable experience of working in a large complex organisation
• Experience of working within the NHS
• Knowledge of specialist area of neurorehabilitation
• Experience of working at a senior level in specialist area Evidence of post qualifying and continuing professional development

• Should have an appreciation of the relationship between the Department of Health, the ICB, Local Authorities and individual provider and commissioning organisations

Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.

Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.

Arden & GEM CSU administer this account on behalf of the ICB, you may receive communications from both the CSU and the ICB during your recruitment.

BSOL ICB is committed to give people greater choice over working patterns, helping our staff to achieve a better work-life balance. Please identify at application stage if you wish to discuss flexible working options.