German speaking Customer Service Coordinator

About Our Client

I am currently working with this market leading company, boasting a workforce of dedicated employees this is certainly a thriving organisation. Located in Shenstone, this significant company is renowned for its commitment to quality and innovation and surge in growth over the past number of years.

Job Description

I am seeking a motivated and detail-oriented German-Speaking Customer Service Coordinator with Sales Coordination responsibilities to join our team. This role is pivotal in providing exceptional customer support while assisting the sales team to drive business success. The ideal candidate will be proficient in both German and English and possess a strong customer service and sales coordination background.Key Responsibilities:

• Customer Support: Deliver outstanding service to German-speaking clients through various channels, including phone, email, and chat, addressing inquiries and resolving issues promptly.
• Sales Coordination: Support the sales team by processing orders, preparing quotes, and tracking sales activities to ensure a seamless customer experience.
• Communication: Act as a liaison between customers and internal teams, clearly conveying customer needs and feedback to enhance service delivery.
• Order Management: Oversee the order fulfilment process, ensuring accuracy and timeliness in order processing and delivery.
• Documentation: Maintain detailed records of customer interactions, sales activities, and order statuses, ensuring compliance with company policies.
• Market Insights: Gather and analyze customer feedback and market trends to assist in developing effective sales strategies.
• Team Collaboration: Work closely with sales, marketing, and logistics teams to ensure alignment and optimize customer satisfaction.

The Successful Applicant

A successful German speaking Customer Service Coordinator should have:

• Fluent in German (spoken and written) and proficient in English.
• Previous experience in customer service and sales coordination is preferred.
• Excellent verbal and written communication skills, with an emphasis on empathy and active listening.
• Strong organisational abilities, with a keen attention to detail and the capacity to manage multiple tasks efficiently.
• Proficient in using customer service software and Microsoft Office Suite; experience with CRM systems is a plus.
• A passion for helping customers and ensuring their satisfaction.

• A competitive salary between £27,000 - £30,000 per year
• The chance to work in a multinational company with a strong reputation in the Industrial / Manufacturing industry
• A supportive and professional work environment in Lichfield
• Opportunities for professional growth and development
• Great benefits package