Receptionist/Administration Assistant

apartmentBetsi Cadwaladr University Health Board placeAbergele calendar_month29/04/2025

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales .

Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.

This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed

Job overview

The ability to speak Welsh is essential for this post.

To provide comprehensive reception and clerical support for the North Wales Adolescent Service demonstrating a courteous, professional and sensitive manner at all times.

The post-holder is expected to prioritise, manage their time and demonstrate a high degree of flexibility. By the nature of the duties, the Receptionist will be required to maintain strict confidentiality and will be expected to deal with patients, relatives and visitors with courtesy and discretion.

The ability to speak Welsh is essential for this post.

Main duties of the job

To provide a comprehensive Reception and associated administrative service for NWAS, demonstrating a courteous, professional and sensitive approach at all times.

The post-holder is expected to prioritise, manage their time and demonstrate a high degree of flexibility. Maintaining records both manually and on computerised systems. Handling sensitive and confidential information, i.e., admission information, patient records.

The post holder will consistently deliver a client focussed service promoting good customer service and effective working relationships. The ability to speak Welsh is essential for this post.

Working for our organisation

Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Person specification

Qualifications and Knowledge

Essential criteria

Good standard of Education in English and Maths
Clear understanding of the meaning of Confidentiality
Communicate well in written and spoken English and Welsh

Desirable criteria

NVQ2 Admin / Customer Care
Typing RSA1 or equivalent

Experience

Essential criteria

Experience of working in an administrative/office environment

Desirable criteria

Experience in all office procedures within an NHS environment

Skills and Attributes

Essential criteria

Familiar with Microsoft Office Word and Outlook
Able to work to deadlines
Able to communicate effectively with all staff groups, clients and their families

Desirable criteria

Experience in copy typing
Able to demonstrate experience in all aspects of Microsoft Office including Excel

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK.

If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

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