Customer Care Coordinator

• Location: Hungerford
• Job Type: Full-time, Hybrid
• Working Hours: Monday to Thursday 8.30am to 5.00pm and Friday 8.30am - 4.30pm
• Salary: £13.33 per hour to £13.85 per hour

This role is temporary for 12 months to cover maternity leave.

This a fantastic opportunity to join our client as a Customer Care Coordinator and ensure exceptional service standards for home buyers post-purchase. This role is perfect for someone with a strong background in secretarial or administrative roles within a fast-paced customer service environment.

Day-to-day of the role:

• Provide professional and efficient handling of all customer inquiries and issues, ensuring high standards of customer satisfaction.
• Manage multiple tasks effectively under pressure, maintaining a calm and assertive manner.
• Utilise MS Office programs to create documents, manage data, and communicate internally and externally.
• Coordinate and prioritize various tasks ensuring effective time management.
• Support and collaborate with team members, contributing to a harmonious and productive work environment.
• Maintain a professional demeanor in all interactions, fostering positive relationships with both internal and external stakeholders.

Required Skills & Qualifications:

• Proven experience in a professional secretarial or administrative role.
• Experience in a demanding, fast-paced customer service environment.
• Excellent communication skills, both written and verbal.
• Intermediate to advanced proficiency with MS Office programs and excellent keyboard skills.
• Strong team player, supportive of colleagues.
• Ability to multi-task and work efficiently and accurately under pressure.
• Professional, assertive, and pleasant manner in dealing with internal and external customers.

If you are available for a 12 month temporary role and can start work in the next 2 – 3 weeks then please apply online and I will screen your cv and contact you with more information if successful.