Garden Centre Team Member Customer Service

Full Time 38 Hours per week Including Weekends

British Garden Centres are going through a period of sustained growth, and we currently have Customer Service role available, this is to work on the service desk.

Based at Brigg Garden Centre, this is a fast paced and busy environment where you will be working in a small team dealing with customer enquiries, helping & advising the customer and getting them the information they need.

Skills required:

• Excellent communication skills
• Friendly, Approachable & Patient
• Accountable and takes responsibility
• Attention to detail & Accuracy
• Able to work under pressure & prioritise tasks
• Good record keeping
• Good understanding of IT systems, Excellent user skills

Duties will include:

• Reply to customer enquiries via phone and email
• Resolve customer complaints and issues in a timely and professional manner
• Transferring calls throughout the garden centre
• Answering customer queries at the customer service desk, over email or on the phone
• Using the email system, sticker machine and creating signage
• Using a till, providing customer exchanges and refunds

What we offer:

Onsite car parking and staff discount for our Garden Centres and Restaurants as well as the Woodthorpe Leisure Park. If you would like to join our family run business and bring your ideas and talents to our fast-growing company and forward-thinking team, we want to hear from you.

To apply:

Please send your CV to:

Ben Tomlison Centre Manager

Managementsupport@britishgardencentres.com

Applications Close Tuesday 15th October 2024

Due to the high volume of applications, we will only contact you if your application is successful.