Ward Clerk - D.M.E - Ward 22
Apprenticeship Eligibility Criteria
Should this vacancy be recruited as an apprenticeship, the following criteria will apply:
UK nationals or other persons with a right of abode have an eligible residency status if they have been ordinarily resident in the UK or the British Overseas Territories, or the Crown Dependencies (Channel Islands and Isle of Man) for at least the previous 3 years on the first day of the apprenticeship.
To find out why you should apply for a role at Wirral University Teaching Hospital, please view our video and listen to what our staff say working at WUTH is really like: https://youtu.be/Z5oMaNXprn8
Job overview
An exciting opportunity has arisen for a Ward Clerk post on Ward 22 that will provide administrative support to ensure the smooth running of the ward. A successful candidate will be privy to sensitive information in relation to patient’s confidential information.
This role has a wide variety of administrative tasks that need to be completed. The role is ideal for someone who has willingness to learn new skills, can work in a busy environment. The vacancy is for 15hrs/week, and the working hours will be from Monday to Friday 08:00-16:00.
Main duties of the job- To check demographic details are correct on admission and discharge.
- To arrange transport for patients attending other hospitals/departments.
- To answer the telephone, taking messages or transferring calls as appropriate.
- To co-ordinate outpatient appointments with clinic clerk prior to discharge.
- To prepare any discharged patients paperwork for scanning
- To provide support to nursing staff for general patient requests
- Liaise with Informatics regarding electronic equipment
Working for our organisation
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Detailed job description and main responsibilities
Please see Job overview & attached Job description for further information about the Ward Clerk position available with WUTH.
Person specification
Qualifications, Specific Experience & Training
Essential criteria- NVQ 2 in a relevant subject or equivalent experience of working in an administrative role
- Educated to GCSE or equivalent
- Previous experience in an NHS acute hospital
- Previous experience of the Cerner Millennium information system
- ECDL
Knowledge & Skills
Essential criteria- Basic working knowledge of IT
- Good keyboard and computer skills
- Good verbal and written communication skills
- Good time management and organisational skills
- Awareness of health and safety standards including COSHH guidelines
- Knowledge of NHS admin processes
- Awareness of information governance
- Ability to prioritise, work to deadlines and use own initiative
- Excellent customer service skills
- Knowledge and confidentiality and Caldicott Guidelines
Personal Attributes
Essential criteria- Self-motivated and enthusiastic
- Sensitive and empathic
- Polite and friendly manner
- Ability to work under pressure
- Ability to handle conflict and aggression
- Ability to work as part of a multidisciplinary team
You are required to apply for this role via apps.trac.jobs and this is where you will be able to track the progress of your application. This will ensure we deal with your application quickly and efficiently.
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application throughout the process.
By applying for this post you are agreeing to Wirral University Teaching Hospital NHS Foundation Trust viewing and managing the information contained in the application.
Please note; that if you are offered a position, your personal details will automatically be transferred into the national NHS Electronic Staff Records system (ESR).
The Trust reserves the right to close any vacancies from further applications when we have received a minimum amount of applications from which to make a shortlist. To prevent this happening please complete and submit your application without delay.
Trust policy requires that the cost of submitting & processing a DBS application is met by the successful applicant/s. DBS costs are recovered via salary deduction following starting in post.
If the post you are applying for requires a DBS - Inline with Trust policy the cost of submitting and processing a DBS for successful applications would be met by the individual themselves. The amount would vary depending on the level required: Standard Disclosure £21.50+£6.50 or Enhanced Disclosure £49.50+£6.50 (please be aware the additional sum is an administration fee and may increase due to inflation).This will be deducted from your salary, in manageable monthly instalments for up to 3 months following commencement of employment.
The Trust would encourage all post holders who require a DBS for their role to registered with the DBS Update Service. You can find out more information and guidance on how to do this at https://www.gov.uk/dbs-update-service.
The Department of Health and Social Care has released a new publication to support overseas candidates looking to work in health and care in the UK.
The new guidance provides information on the recruitment process that candidates should expect when applying for work in the UK. Please follow the below link:
New guidance for overseas applicants | NHS Employers
The Trust is committed to safeguarding and promoting the welfare of all unborn babies, children and adults and is signed up to both the Wirral Safeguarding Childrens Partnership and the Wirral Safeguarding Adults Partnership Board associated policies and procedures.All Trust staff must be familiar with, and adhere to these procedures. It is the post holders responsibility to attended the Trusts mandatory training Protecting Vulnerable People training, and to follow the relevant Trusts polices and practice guidance.