Head of HR Shared Services - Manchester

About Our Client

Are you a transformative HR leader ready to shape and lead a high-performing HR Shared Services function? Do you thrive in fast-paced environments, managing complex change and embedding best-in-class HR operations?

We're hiring a Head of HR Shared Services to join our clients growing HR team during a pivotal time of transformation. Based in Manchester, this role offers the opportunity to design and build a standalone HR Shared Services function that delivers efficient, compliant, and effective support across the full employee lifecycle.

Job Description

Key Responsibilities:

• Design and embed HR processes that ensure operational excellence and legal compliance
• Lead the transition of key HR functions from Group support to an internal shared service model
• Oversee the full employee lifecycle: onboarding, contracts, changes, offboarding
• Optimise and support HR systems (HCM) implementation and continuous improvement
• Manage accurate and GDPR-compliant HR data, reporting and audit processes
• Deliver pensions, benefits, and payroll administration
• Drive performance, SLAs, and KPIs across the shared services team
• Partner closely with HRBPs and other internal teams for seamless service delivery

The Successful Applicant

What We're Looking For:

• Proven leadership in a Head of HR Shared Services or HR Operations environment
• Expert knowledge of UK employment law, HR compliance, pensions, and benefits
• Strong experience with HRIS systems and process automation
• Demonstrated success during periods of significant organisational change
• Excellent analytical skills with a data-driven approach to decision-making
• Confident communicator with excellent stakeholder engagement skills
• Organised, agile, and capable of meeting tight deadlines under pressure
• Experience working in a digital Retail / Tech / E-com would be highly advantageous

What's on Offer

• Play a critical leadership role during an exciting period of business evolution
• Lead end-to-end HR service delivery including HR admin, systems, employee lifecycle, benefits & pensions
• Drive continuous improvement through technology, automation, and data-driven decision-making
• Work closely with senior stakeholders and collaborate across HR, Recruitment, L&D, and IT
• Be part of a business that values compliance, governance, and best practice.

Contract Type: Full-time, Permanent