Exam Officer and Customer Service Manager
The academy is based in Thamesmead in a purpose built building. We are now on a journey towards “Outstanding”, led by highly experienced executive principals with proven track records of school transformation. Our vision is clear: nothing is impossible and everything is possible, irrespective of personal characteristics or background.
Every problem has a solution. We believe we are more robust, resilient and determined as a team than as a group of individuals. We support, challenge and hold each other to account at all levels within the academy to ensure that our students achieve their potential, are motivated, engaged and fully prepared for life beyond our academy.
Main Areas of ResponsibilityThe purpose of your role will be:
To manage the Academy’s examinations, both internal and public exams and be responsible for senior administrative support to the Vice Principal and academy in relation to events and 6th form support.To manage and lead the academy’s reception team, ensuring an efficient and professional manner is maintained at all times.
To provide a focal point of communication between staff and visitors at all times.
This will cover the following general responsibilities:
To be responsible to the Vice Principal for the management and administration of the academy examination process and to provide senior administrative support to the Vice Principal and academy, including responsibility for the school CENSUS and organisation of whole school events.
To organise and supervise administrative systems within the school. Contribute to the planning, development and monitoring of support services and/or management of admin support staff, including the coordination and delegation of relevant activities
For a list of specific duties, please download the Job Pack. Qualifications & ExperienceWe would like to hear from you if you have:
NVQ Level 4 or equivalent qualification or experience in a relevant disciplineAt least five years’ experience of effective public exam administration and organisation in an education setting.
Experience of using Microsoft Office Suite.
Experience of using Bromcom or other MIS
Evidence of excellent organisational skills and methodical and accurate working
Experience of and ability to work strict deadlines, including external deadlines, set by exam boards.
Experience of providing effective and efficient senior administrative support.
Please download the Job Pack for a full person specification. Professional Development & BenefitsOur people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre.We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits.Learn more about our benefits on our website.