Ward Clerk
We are actively promoting flexible working options, helping you to manage a work / life balance
Job overview
An exciting opportunity has arisen to join the ward clerk team at Peterborough Dialysis Unit.
You will be working to support the ward staff and multidisciplinary team in the administrative and clerical processes and procedures associated with the running of a clinical service in support of excellent care for patients and their careers.
Main duties of the job- Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls.
- Ensure messages are passed on to the relevant staff.
- To be able to organise time effectively, to work well independently and as part of the team
- The post holder should be able to communicate effectively with a variety of people remaining courteous at all times, especially when dealing with patients & relatives.
- To be able to remain calm under pressure.
- The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service.
- To book and coordinate the out-patient transport for patients on a daily basis, lease with transport providers to ensure a smooth service for patients.
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
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Detailed job description and main responsibilities- Patient information & administrative duties, ensuring patient leaflets and information is in good supply.
- Produce files for patients who attend the Peterborough Dialysis unit.
- Using the Trust’s IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly.
- Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked.
- Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department
- Ensure patient labels are attached to every document within the patient file.
- Complete front sheets for the notes showing dates of admissions and discharges.
- Merge paper case notes and supply comprehensive paper records to the clinical coding team to ensure activity is recorded correctly.
- Ensure all transfer information is available within the patients notes where appropriate after a hospital sta
- Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate as well as answering and directing phone calls.
- Ensure messages are passed on to patients from their relatives and messages given to the clinical team to call patients next of kin to update them
- To be able to organise time effectively.
- The post holder should be able to communicate effectively with a variety of people remaining courteous at all times, especially when dealing with patients & relatives.
- To be able to remain calm under pressure
- The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service
(Please refer to the job description/person specification for further details on the role)
Person specification
Experience
Essential criteria- Experience of working with the general public Basic knowledge of clerical duties and responsibilities
- Previous experience as a ward clerk / clerical duties within a health care setting
Training and qualifications
Essential criteria- Good standard of written and spoken English Basic computer skills
- Previous experience as a ward clerk / clerical duties within a health care setting Relevant computer typing / secretarial courses
Communication and relationship skills
Essential criteria- Caring & compassionate. Able to cope in stressful & demanding situations. Ability to uphold confidentiality. Able to prioritise and work in a multi-disciplinary team. Able to communicate effectively to individuals needs. Must be able to use own initiative.
- Demonstrates willingness to develop self within the role. Demonstrate motivation to learn.
Additional Information
Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.
Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.
UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.
Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.
UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.
Disclosure and Barring Service Check
Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.
The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.
The current price of a check is £38 for an enhanced and £18 for a standard check.
COVID 19 Risk Assessment
Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.
The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.
If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.
Covid Vaccination Status
Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.
University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve.We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.