Ward Clerk | University Hospitals of Leicester NHS Trust

An exciting opportunity has arisen to join the ward clerk team at Peterborough Dialysis Unit.

• Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls.
• Ensure messages are passed on to the relevant staff.
• To be able to organise time effectively, to work well independently and as part of the team
• The post holder should be able to communicate effectively with a variety of people remaining courteous at all times, especially when dealing with patients & relatives.
• To be able to remain calm under pressure.
• The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service.
• To book and coordinate the out-patient transport for patients on a daily basis, lease with transport providers to ensure a smooth service for patients.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

• Patient information & administrative duties, ensuring patient leaflets and information is in good supply.
• Produce files for patients who attend the Peterborough Dialysis unit.
• Using the Trust’s IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly.
• Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked.
• Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department
• Ensure patient labels are attached to every document within the patient file.
• Complete front sheets for the notes showing dates of admissions and discharges.
• Merge paper case notes and supply comprehensive paper records to the clinical coding team to ensure activity is recorded correctly.
• Ensure all transfer information is available within the patients notes where appropriate after a hospital sta

• Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate as well as answering and directing phone calls.
• Ensure messages are passed on to patients from their relatives and messages given to the clinical team to call patients next of kin to update them

• To be able to organise time effectively.
• The post holder should be able to communicate effectively with a variety of people remaining courteous at all times, especially when dealing with patients & relatives.
• To be able to remain calm under pressure
• The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service

(Please refer to the job description/person specification for further details on the role)

This advert closes on Wednesday 22 Jan 2025