Ward Clerk | University Hospitals of Leicester NHS Trust

We are looking for a friendly, self-motivated individual to join our team as ward clerk on NRU/BIU

You will be providing administrative support as well as the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls

Using the Trust’s IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly in the ward trolley for the entirety of the patients stay on the ward

The ward will be a busy and demanding working environment, but the successful applicant will join a strong & supportive team. The successful applicant will be required to work on their own initiative, managing their own workload, as well as being part of a team.

• Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls
• Using the Trust’s IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly in the ward trolley for the entirety of the patients stay on the ward
• Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked
• Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust: [...]/

• Produce temporary files for patients admitted onto the ward .
• Using the Trust’s IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly in the ward trolley for the entirety of the patients stay on the ward.
• Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked.
• Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department.
• Ensure patient labels are attached to every document within the patient file.
• Complete front sheets for the notes showing dates of admissions and discharges.
• Merge paper case notes and supply comprehensive paper records to the clinical coding team to ensure activity is recorded correctly.
• Ensure all discharge summaries (written by doctors) are completed correctly and all laboratory results are filled in the case notes after being checked and signed by doctors
• Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls.
• Ensure messages are passed on to patients from their relatives and messages given to the clinical team to call patients next of kin to update them.
• To be able to organise time effectively
• The post holder should be able to communicate effectively with a variety of people remaining courteous at all times, especially when dealing with patients & relatives.
• To be able to remain calm under pressure.
• The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service

Please see attached job description and person specification for full details of the job role.

This advert closes on Monday 30 Dec 2024