Reception Manager - Bristol - ref. u0482519
NHS Jobs Bristol
Key Responsibilities: Team Leadership and Management: Supervise and support the reception team, ensuring adherence to practice policies and procedures. Conduct regular team meetings, performance appraisals, and identify training needs. Manage staff rotas, ensuring adequate coverage during operating hours.
Address and resolve any patient or staff issues promptly and professionally. Reception Duties: Cover reception duties during staff absences and work one shift per week alongside the reception team to maintain firsthand understanding of daily operations.
Greet patients and visitors, manage incoming calls, and handle general inquiries efficiently. Ensure the reception area is welcoming, clean, and organised. Appointment Management: Oversee the appointment booking system to optimise patient access and clinician schedules.
Monitor and manage appointment availability, ensuring timely access for patients. Implement strategies to reduce missed appointments and improve patient attendance. Administrative Responsibilities: Maintain accurate patient records and ensure confidentiality in line with practice policies.
Collaborate with the Practice Manager to develop and implement operational improvements. Assist in the recruitment, induction, and training of new reception staff. Manage patient registration processes and ensure data accuracy. Patient Experience: Promote a patient-centred approach, ensuring high levels of patient satisfaction.
Handle patient complaints and feedback constructively, implementing changes where necessary. Ensure effective communication with patients regarding appointments, services, and practice updates. Fallodon Way Medical Centre is committed to promoting equality, diversity, and inclusion within our workforce.
Address and resolve any patient or staff issues promptly and professionally. Reception Duties: Cover reception duties during staff absences and work one shift per week alongside the reception team to maintain firsthand understanding of daily operations.
Greet patients and visitors, manage incoming calls, and handle general inquiries efficiently. Ensure the reception area is welcoming, clean, and organised. Appointment Management: Oversee the appointment booking system to optimise patient access and clinician schedules.
Monitor and manage appointment availability, ensuring timely access for patients. Implement strategies to reduce missed appointments and improve patient attendance. Administrative Responsibilities: Maintain accurate patient records and ensure confidentiality in line with practice policies.
Collaborate with the Practice Manager to develop and implement operational improvements. Assist in the recruitment, induction, and training of new reception staff. Manage patient registration processes and ensure data accuracy. Patient Experience: Promote a patient-centred approach, ensuring high levels of patient satisfaction.
Handle patient complaints and feedback constructively, implementing changes where necessary. Ensure effective communication with patients regarding appointments, services, and practice updates. Fallodon Way Medical Centre is committed to promoting equality, diversity, and inclusion within our workforce.
We welcome applications from all sections of the community.
Royal United Hospitals Bath NHS Foundation TrustBath, 11 mi from Bristol
in the combination of managing the reception area, forwarding queries from the urgent telephone line and supporting our clinical staff with administrative duties.
For a general overview about the Riverside Clinic which is based on James Street West, in Bath click...
Avonside SchoolBristol
include, but not limited to:
• Complete front desk reception duties, including greeting visitors and answering calls
• Liaising and reporting to the office manager and the headteacher in some instances
• Access and manage student records using...
Gloucestershire Hospitals NHS Foundation TrustCheltenham, 38 mi from Bristol
and a future full of opportunities and support.
Job overview
Trauma and Orthopaedic Clerical Assistant & Outpatient Reception, Band 2
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