Business Support Team Coordinator
Business Support Team Coordinator
RCN Cardiff Gate Office, 35 hours per week, Permanent ContractHybrid Working (40% Face to Face Time, RCN Cardiff Gate Office)
Salary range per annum: £36,705 - £41,466*
Imagine being faced with a world of exciting possibilities that could ultimately enable you to support our members and help shape the health policies of the future. As the UK’s largest trade union and professional body for nursing, we support over half a million members with unwavering loyalty and total commitment.We represent and develop them, support their practice and lobby on their behalf to make a positive difference to their working lives.
The Business Support Team Coordinator will support the Team Manager in delivering the operational services of the team. The Business Support Team Coordinator will be the first point of contact for queries from team members or other stakeholders.The post holder will play a key role in the completion of full end-to-end processing of organisation critical, business and financial processes.
In this varied role, every day will be filled with possibilities. You will get involved in everything from:- Coordinating workload and act as first point of contact for queries and complaints.
- Compiling reports and analysis on membership income received
- Mentor and coach staff, assist with recruitment and audit performance.
- Contribute to projects and develop collaborative relationships
- Contribute to financial management and identify cost savings
- Undertaking audits to support membership management
In addition, with the Team Manager, undertake full end to end processing of organisation critical, business and financial processes, ensuring income streams are managed and reconciled in a timely manner.
As the Business Support Team Coordinator, you will be a key part of the high-profile RCN membership team. This post is an ideal opportunity for you to develop your skills in database auditing, people management and financial auditing.
You will also support the department to promote and communicate our objectives, values and policies, as well as helping to support some organisational wide projects whilst influencing colleagues and building relationships.
As well as exceptional customer service, to join us you'll need the ability to use Microsoft Office Packages including MS Dynamics, Word, Excel, Outlook and the internet to a high standard. Your interpersonal skills will be exceptional, as the ability to build effective relationships with internal and external stakeholders will be vital.Your multi-tasking and prioritisation skills will also be highly developed
To join us you’ll need good customer service skills, excellent attention to detail, and an ability to multitask.
Whatever your background, you'll be efficient, accurate and show a real member focus and attention to detail in all you do.
To succeed at the Royal College of Nursing all you need to do is think bigger, better and brighter. And with an attitude like that, anything’s possible.
What we offer you
We expect you to look after our members and we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.
- We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.
At least 40% of your working time will be spent working in person.
There may be further flexibility to the locations advertised. Please contact the recruiting manager to discuss if alternative office locations are available.
Our selection process
Please click the ‘apply now’ button to submit a CV and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Please ensure your CV is in a simple format with minimal tables and sections.Any identifying information in your application will automatically be anonymised for shortlisting purposes.
We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.
Equal opportunities for everyone
Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.
As a proud member of the Disability Confident employer scheme we actively encourage applications from people with disabilities.
Contact details
For more information or for an informal discussion about the role please contact John Young, Member Accounts Team Leader on 02920 546481.
Opening Date: 16 October 2024Closing Date: 03 November 2024
Assessment Centre & Interview Date: w/c 18 November (date TBC)