Business Support Manager

We welcome applications from candidates who demonstrate inspirational and resourceful leadership as well as the key criteria listed below. We are proud to be part of DWP, which is the Government’s largest public service department serving 18 million customers.

We are committed to the Civil Service ambition to become the UK’s most inclusive employer and we absolutely welcome and encourage applications from every part of our community, particularly from groups currently underrepresented in our workforce and those with protected characteristics.

As a Disability Confident employer, we also put in place reasonable adjustments to support disabled job applicants and employees.

Successful candidates can expect to be involved in a range of the following:

Leading a Business Support team which supports the Responsible Officer (SRO) in the delivery of their objectives, priorities and ensuring that processes are in place to meet the DWP’s statutory responsibilities to staff.

Leading and co-ordinating the SRO’s response to major issues, and events that may be at short notice to tight deadlines, including site BCP and Health & Safety of all staff on site.

Create strong networking arrangements to successfully engage with stakeholders, including (but not limited to) Estates, Facilities Management, Senior leaders to ensure the smooth running of a large strategic hub.

An active member of the Senior Leadership Team in PIP Ty Taf, providing visible and effective leadership not only within PIP teams but across Ty Taf hub.

Providing support to Operational leaders with understanding how metrics are calculated, how data is captured and how to drive deployment and productivity.

Accountable for performance in several diverse specialist areas within their business, undertaking regular performance reviews with colleagues, identifying risks to business performance achievement and opportunities for driving forward continuous improvement.

Lead by demonstrating a strong commitment to your own self-development and the development of others. Ensure your team have the necessary skills, knowledge and capability.

Works to build a fully inclusive working environment, valuing diverse views, eliminating unlawful discrimination, harassment and victimisation.