Reception/Administration Clerk
NHS Jobs Northampton
To provide an efficient and courteous reception/booking service to patients, relative/carers, MDCU and the wider Trust. Deal with often complex telephone queries from patients, GPs, Consultants, and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff.
To arrange appointments for patients in accordance with Medical case unit guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient.
To demonstrate a high standard of customer care by being always courteous and helpful to patients, visitors, and staff. To change/reschedule appointments at the request of patients or clinicians in line with Trust Access Policy. To communicate complex information regarding MDCU appointments and results to departments within the Trust and externally.
To communicate with the IT Department to report faults/problems with the departments IT systems or interfaces often imparting complex or technical information. Liaise with Consultants and Superintendents when booking appointments to ensure examinations are booked onto the appropriate lists.
To input data and maintain the integrity of data held in the IT systems used within MDCU including Hospital Information System (CaMIS) and the Hospital Results System (ICE). To record all requests coming into the department in an accurate and timely manner using both electronic and manual systems.
To return unjustified/incorrect patient requests back to the referrer in line with departmental protocol ensure the reason is appropriately communicated to the referrer. To implement manual procedures detailed in the departments disaster recovery and business continuity plans in the event of IT systems/network failure.
To ensure all departmental targets and deadlines are achieved using initiative to book/move patients into appropriate appointment slots. Raising any potential problems to the attention of more senior staff. To assist with reception administration and update the relevant databases and patient information systems when required.
To use advance keyboard and computer skills to accurately and rapidly input patient and examination data into the MDCU and Hospital systems. To be actively involved in offering suggestions for service improvements and to help support and implement any changes necessary.
To arrange appointments for patients in accordance with Medical case unit guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient.
To demonstrate a high standard of customer care by being always courteous and helpful to patients, visitors, and staff. To change/reschedule appointments at the request of patients or clinicians in line with Trust Access Policy. To communicate complex information regarding MDCU appointments and results to departments within the Trust and externally.
To communicate with the IT Department to report faults/problems with the departments IT systems or interfaces often imparting complex or technical information. Liaise with Consultants and Superintendents when booking appointments to ensure examinations are booked onto the appropriate lists.
To input data and maintain the integrity of data held in the IT systems used within MDCU including Hospital Information System (CaMIS) and the Hospital Results System (ICE). To record all requests coming into the department in an accurate and timely manner using both electronic and manual systems.
To return unjustified/incorrect patient requests back to the referrer in line with departmental protocol ensure the reason is appropriately communicated to the referrer. To implement manual procedures detailed in the departments disaster recovery and business continuity plans in the event of IT systems/network failure.
To ensure all departmental targets and deadlines are achieved using initiative to book/move patients into appropriate appointment slots. Raising any potential problems to the attention of more senior staff. To assist with reception administration and update the relevant databases and patient information systems when required.
To use advance keyboard and computer skills to accurately and rapidly input patient and examination data into the MDCU and Hospital systems. To be actively involved in offering suggestions for service improvements and to help support and implement any changes necessary.
To book interpreters and transport in accordance with Trust protocol. To be able to work using own initiative and to be able to work unsupervised. To open, process and send mail, photocopying and emails, as and when necessary.
Northampton General Hospital NHS TrustNorthampton
Job overview
The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required. This support...
Northampton
Administrator - Northamptonshire (Permanent)
Salary: £23,000 - £25,000 per annum
Hours: Full-time
Your new company
We are seeking a highly motivated and experienced Administrator for a permanent, full-time position in Northamptonshire.
This role...
NHS JobsNorthampton
limits and take appropriate actions; Assist with Reception administration and update the relevant databases and patient information systems when required; Prepare case note folders and complete necessary documentation for all new patients; Liaise...