Customer Service Specialist - Banking and Financial Services (Hiring Immediately)

UK](https:teleperformance.icims.comicims2servleticims2?module=AppInert&action=download&id=4712580&hashed=-552666295)

**Customer Service Specialist – Banking & Financial Services**

excellence.

Insurance sector – no previous experience necessary.**

• **Salary****: £11.44 per hour**
• **Location****: Office Based in Glasgow**
• **Shifts****: Varying shifts**(Part Time not available)
• **Training****: 1-4 weeks**
• **Contract****: Permanent**
• **Background Checking****:**
• **Right to Work in the UK**
• **Criminal Record Check**
• **Credit Check**
• **Any other associated checks**

8 weeks to allow for full training****

• On-line recruitment process, with potential job offer within 24 hours
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Length of Service and monthly recognition awards
• Opportunities for career development and progression
• Employee welfare support with free access to our Mental Health Employee Assistance programme
• Pension Scheme

• Discounted holidays, flights and hotels
• Discounted utility bills
• Cineworld tickets - Up to 55% off
• Virgin Trains - 20% off
• Virgin Experience Days – 20% off
• 25% off O2 and 20% of EE Mobile Contracts
• Sony – 20% off Mobile Phones
• Ray-Ban – 20% off

** _Skills needed to be a Customer Service Representative_**

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with outgoing nature
• Excellent verbal communication skills
• A good listener who can convey empathy, patience and understanding
• Confident and proactive to deal with difficult situations and conversations
• High levels of accuracy and attention to detail
• Be driven to work towards achievable targets

• Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels
• Use your problem-solving skills to support our customers, resolve their query and create a positive experience
• Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers
• Have excellent attention to detail
• Be knowledgeable of our client’s process and products and how best to support the customer

** _You can follow us on:_**

**- @TeleperformanceUK**

**- @TeleperformanceUK**

**- @TPmarketingUK**