Resident Services Officer

apartmentDaniel Owen Ltd placeLondon calendar_month 
Resident Services Officer
Temp contract
Based in West London

£17.73per hour PAYE

Job Purpose:

  • To deliver an outstanding service in Neighbourhood Management Services for residents including face-to-face, telephone, email, virtual communication whilst ensuring pace and empathy is provided.
  • To provide a high level of customer service to residents and ensure that the service is seamless and proactive, working well with all relevant teams.
  • To coordinate and lead with Neighbourhood Management Services functions, such as mutual exchanges, tenancy visits, Right to Buy applications whilst ensuring excellent customer services for residents.
  • To assist residents visiting reception or calling with their enquiries and providing a firstclass service that represents the Council's values and establish a close working relationship with key teams and services to triage any queries to the relevant departments.
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