Deputy Practice Manager - NHS
Ensure all Practice staff are aware of the need for confidentiality, both of the patient and Practice Information. Support the Practice Management Team in planning and coordinating the recruitment, induction and training of new staff. Support the Practice Manager in ensuring that all staff are legally and gainfully employed.
Monitor the skill matrix and deployment of new staff. To assist in monitoring staff annual leave, sickness and absence and mitigate any impact to practice staffing rotas. To assist in keeping the Practice Handbook up to date and ensure that all amendments are communicated with all team members.
To assist the Management Team in the appraisal and one to one process of the non clinical staff.
In the absence of the Practice Manager- You would attend meetings on their behalf
- which may include PCN and Practice Meetings.
GMS Regulations and NHS Contracts To have a knowledge of the GMS Regulations , QOF framework, local and national Enhanced Services and the Network DES.
To ensure compliance of all requirements associated with GMS regulations.To ensure that all claims processes are effective to enable the accurate receipt of all associated claims made.
To assist in ensuring clinical and non-clinical staff are aware of the importance of maintaining disease registers and assist in the validation process.
To assist in the production of information for clinical audit as required.
To assist in ensuring that all training requirements for staff are completed to ensure compliance with all NHS associated contracts.
To assist in monitoring and evaluating performance of the Practice Team against objectives, identify and manage change.
Organisational To oversee that the Fire Alarm checks and drills are logged.
To be responsible along with the Office Manager for the maintenance of the holiday register for all clinical and non-clinical staff and to authorize annual leave in line with practice policies and requirements.
Liase with the Building Manager to ensure a high standard of cleaning for the premises.
Liase with the Building Manager to carry out any urgent repairs needed to the Practice.
To assist in the ordering of non clinical supplies for use by all members and functions to ensure organization and effectiveness in a timely and efficient manner.
To oversee that medical equipment- Defib, Emergency Drug Bag, is maintained and inspected in line with current regulatory requirements.
To oversee the PAT Testing and calibration of all equipment is undertaken in line with the regulatory processes.
To assist the Practice Manager with all issues relating to CQC inspections.To assist with the processes for hosting medical students and trainee doctors.
To assist with the management functions associated with the hosting of FY2, ST2, ST3 doctors and ensuring that the management systems associated with these placements are maintained.
To assist team members with the use of our practice-based intranet and to support with all the training functions with it.
At present this is Agilio Teamsnet.
To assist the Practice Management Team with in the investigation of any complaints received in line with the Practice Complaints Procedure and submit the annual Complaints return KO41B To participate in and support the patient group meetings.
To assist with the development of the Primary Care Standards, Assist in the development of practice protocols and procedures , review and update as required.To submit patient feedback on Service User Experience portal.
Manage patient surveys- Friends and Family,as directed by Practice Manager To assist in maintaining the Significant Event database and brief the team at meetings as required.
Oversee Data Protection and complete Toolkit on a yearly basis.
Information Management and Technology To assist with the provision of support , advice and training for current and new practice staff in the use of the clinical system and other IT support.To assist the Practice Manager and to provide technical support when required.
To liase with IT support to resolve other hardware and software issues.
To assist the Practice Manager with all Information Governance requirements as required.
To assist in ensuring that the practice has an effective IT data security, back up maintenance and disaster recovery plans in place.
Update Assett Register on a monthly basis.
Health and Safety The Postholder will assist in promoting and maintaining their own and others health , safety and security as defined in the Practice Health and Safety Policy.
Using personal security systems within the workplace according to practice guidelines.
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Reporting potential risks identified Develop/Review Health and safety policies and procedures and risk assessments and keep abreast of current legislation Overseeing COSH ensure up to date and perform the yearly audit.
Equality and Diversity The post holder will support the equality and diversity and rights of patients, carers and colleagues to include: Acting in a way that recognizes the importance of peoples rights , interpreting them in a way that is consistent with the Practice procedures and policies and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health.and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
They may also have access to information relating to the practice as a business organisation.All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Quality The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources.
This job description is not exhaustive and is indicative of the role of The Deputy Practice Manager.There may be other duties that you will be expected to undertake in line with the responsibility of this position.