NHS - Lymphoma Cancer Care Co-ordinator

Job overview

We have an exciting opportunity for a Cancer Care Co-ordinator’s to join our team

Full Time position – lymphoma

The successful candidate will be passionate about making a difference to patients diagnosed with lymphoma. If successful you will be offered an opportunity to work within this oncology speciality across varied clinics and patients.

Excellent communication, organisational and prioritisation skills are essential.

Main duties of the job

• Assisting the CNS /ACP team with the facilitation and implementation of Holistic Needs assessment within the disease group
• Responsible for triaging phone calls and emails to the CNS /ACP service.
• Providing support with administrative services including referrals to Macmillan and District Nurses.
• Attend relevant clinics with the CNS/ACP team and interact with patient and relatives.
• Willing to undertake relevant training days within the disease group and cancer pathway.
• Willing to attend relevant MDT sessions if needed.
• Signposting patients to relevant services.

Working for our organisation

You will be part of a core team of CNS and ACPs within a wider team of consultants, registrars, pharmacy and research staff.

The lymphoma team provides a comprehensive service to patients at all stages of their cancer journey. These patients may be receiving treatment with curative or palliative intent as well as best supportive care.

Detailed job description and main responsibilities

• Provide administrative/treatment scheduling support to the CNSs and ACPs, supporting departmental flow and coordination of patient care.
• Assist the CNSs and ACPs with the management of the patient pathway, including ensuring that appointments have been requested and booked.
• Book and outcome lymphoma CNS telephone clinic appointments.
• Maintain an accurate and up to date patient database of CNS clinic activity
• Order supplies and written patient information as requested by the CNS. Assist with putting together patient information packs for new patients and accessing relevant literature for individual patients.
• Organise and prioritise the designated workload in order to meet the needs of the service. Assist the CNS with handover of patient care to other teams in order to facilitate safe and effective transition of care. Communicate effectively with a range of patients and health and social disciplines, including at other hospitals/care providers. This may include a variety of methods, such as electronic or in person.
• Provide a single point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs, under the direction of the CNS.
• Ensure patients/carers know how to contact the service when their condition/ needs have changed, including out of hours. Help patients and carers to understand what signs, symptoms or situations to be aware of, and what would prompt concern / necessitate clinical review.
• Triage telephone and email enquiries, using a risk assessment framework. Aim to work autonomously within this framework in order to prioritise needs and initiate appropriate response, according to protocols and individual pathways.
• Demonstrate the ability to recognise situations that require rapid response from a health care professional (CNS, ACP or medic), respond and communicate with healthcare professional and patient/carer appropriately. Evaluate outcomes of care delivery with the registered practitioner.
• Provide general information and support about cancer services, using Trust approved literature. Sign-post patients and relatives/carers to appropriate services such as Maggie’s and Macmillan in order for them to speak to professionals who are able to discuss issues knowledgeably and impartially.
• Assist the CNS with the roll out and execution of Holistic Needs Assessment and electronic patient outcomes (ePROMs) within the disease group. To be aware of changing healthcare needs, and the importance of the psychological/emotional needs of patients and their families in order to provide evidence based, individualised care. To ensure that lymphoma patients have the opportunity to complete ePROMs at designated intervals.
• Attend day unit and inpatient wards to provide basic support and to attend Consultant led ward rounds, if necessary.
• Assist in the preparation of CNS bone marrow biopsy clinic, including scheduling appointments and gathering/organizing equipment for the bone marrow biopsy clinic.
• Act as an advocate and facilitator for patients; linking with CNSs to resolve any issues.

Ensure accurate documentation of patient care in accordance with hospital policies and standards.

• To act as a role model to colleagues, and be an effective resource to patients, carers and colleagues.
• Support clinical developments and projects to promote excellence in patient care.
• Attend and participate in CNS away days and strategy meetings.
• Assist and participate in the organisation of the lymphoma nurse study day and any patient education meetings, as appropriate.
• Recognise personal limitations and work within parameters of job description, or as guided by CNS. Seek help appropriately.

• To participate in annual appraisal and accept personal responsibility for growth and development within the role.
• Ensure compliance with Trust essential training.
• Attend educational meetings and conferences, appropriate to the role, in order to keep up-dated with current best practice.
• Together with other professional colleagues, develop information and resources for patients and their carers.
• Alongside CNS team, assist in development of lymphoma link nurse role in relevant departments within the Trust.

• Assist CNS and ACPs in audit and evaluation of service delivery and help identify areas for improvement and change, including lymphoma patient satisfaction survey.

Person specification

Qualifications

• GCSE English Language and Mathematics or equivalent qualification.
• NVQ Level 3/ equivalent knowledge and experience

• Communication Skills training.
• Evidence of continued role development.

Experience

• Experience working within the oncology/Haematology setting.
• Experience of multi-professional working
• Experience of providing administrative support
• Experience of face to face/telephone contact with patients

• Cancer Care Coordination
• Experience in use of data and database management
• Awareness of the Audit process
• Experience of working with Lymphoma patient group

Skills

• Ability to work effectively in a team.
• Ability to manage and prioritise personal workload using own initiative and demonstrate effective organisation and time management skills.
• Ability to communicate both verbally and non-verbally with people at all levels, showing empathy.
• Accurate written communication
• Recognition of own limitations

• Working knowledge of Microsoft Office with intermediate keyboard skills
• Clinical Skills e.g phlebotomy/line care/ECGs/observations/blood sugar monitoring, wound care

Knowledge

• Understanding of person-centered care
• Understanding of health and social care environment

• Understand difficulties faced by people affected by cancer
• Basic understanding of lymphoma cancer treatments

Values

• Demonstrates honesty and integrity and promotes organisational values
• Embrace change, viewing it as an opportunity to learn and develop
• Able to observe strict confidentiality
• Recognition of own limitations

Other

• Be able to manage time effectively, and be flexible to meet the needs of the service.
• Approachable and enthusiastic

The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.

In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.

We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.

Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.

The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.

You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.