Performance and Delivery Manager - CDC | Mersey and West Lancashire Teaching Hospitals NHS Trust

An exciting opportunity has arisen for a Performance and Delivery Manager to join our Cancer Services Team

Mersey & West Lancashire Teaching Hospitals NHS Trust (MWL) is unique in having two Community Diagnostic Centres (CDCs) within the Trust, one at Southport and one at St. Helens, and a fantastic opportunity has arisen to join the CDC Administration Team.

The Community Diagnostic Centres provide a vital service to the community, as the early detection and diagnosis of a wide range of conditions can lead to earlier support and interventions which lead to better patient outcomes, reduced hospital stays and potentially save lives, particularly for those people with cancer.

The role is responsible for the reporting of the Trust’s CDC targets including but not limited to activity, and quality targets including monitoring performance, benchmarking and triangulation.

You will be the accountable officer for setting of appropriate metrics and ensuring performance and progress is properly monitored and reported on to the appropriate committees.

You will be a team player with excellent communication skills and a drive and energy to improve the patient experience.

Extensive knowledge of national CDC guidance, as well as NHS statutory reporting, data flows, commissioning processes, PBR and DH Central returns will be essential.

The post holder will work across both Trust CDCs and provide highly specialist analytical support to Service Leads throughout the organisation. The post holder will be responsible for operational and developmental work streams on which they will take the managerial lead.

An appreciation for how benchmarking can be used to identify opportunities for improvement and how to realise these opportunities through practical change is required.

The candidate will need to build effective relationships within the team, wider organisation and with our key stakeholders, ensuring regular reports are provided to meet their needs and improve their analysis and interpretation of diagnostic and CDC performance.

Travel across the Trust sites will be required as part of the role.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

Rated Outstanding by CQC Inspection August 2018

Top 100 places to work in the NHS (NHS Employers & Health Service Journal)

National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

KEY DUTIES

• The post holder will work across all Trust services providing highly specialist analytical support to managers throughout the organisation. The post holder will be responsible for operational and developmental work streams on which they will take the managerial lead.
• To communicate highly complex, highly sensitive or highly contentious information to peers and individuals with no background knowledge in information to ensure the message is clear and concise. A high level of interpersonal skills are required for communicating in a hostile, antagonistic or highly emotive atmosphere to motivate and encourage changes to support delivery of KPI’s and the data quality strategy.
• Highly developed interpersonal, oral and written communication skills and negotiation and influencing skills.
• Ability and resilience to deal with conflict where there is a challenge from all levels of staff across all areas of the Trust.
• To develop and undertake presentations when required to large groups of clinical or non-clinical staff as part of workshops or team meetings to communicate the results of analyses carried out or to promote the work and strategies of the CDC.
• A lateral thinker with the confidence and resilience to operate in a complex and high profile environment in which challenge from individuals up to Executive level will be present. Ability to achieve a balance between being supporting and challenging, both in regular informal discussions and in the presence of senior staff at formal meetings.
• To support all members of the CDC staff to develop their analytical and judgment skills to provide a responsive service.
• To build effective relationships within the team, throughout the Trust and our key stakeholders, ensuring regular reports meet their needs and improve their analysis and interpretation skills of all information.
• Represent the Trust at local and national workshops, providing clear and informative feedback and advice to the Directorate Manager and COO.

• An appreciation for how benchmarking can be used to identify opportunities for improvement and how to realise these opportunities through practical change.
• An understanding of the change process, its importance in enabling an organisation to meet immediate and future challenges.
• Broad knowledge of the delivery and governance of health services and the challenges they face. It would be desirable to have an understanding of the current environment in which the Trust operates likely future developments.
• Understand a range of likely issues across the Trust which may be complex and have the ability to analyse and interpret these and recommend innovative solutions to identify new ways of working.
• Knowledge of the Lean 6 sigma improvement methodology would be desirable.
• To give and receive informal training through mentorship and shadowing to learn new skills and expand job portfolio.
• Manage the delivery of the Trust’s CDC Performance Report and analysis of those indicators therein by having highly developed specialist knowledge across a range of NHS pathways, procedures and practices underpinned by sound theoretical knowledge or practical experience.
• Deliver training to groups or on a one-one-basis on best practice for completion of narrative and action plans to support delivery of key Trust KPI’s for committees and Board papers.
• Be the responsible officer for the delivery of the Trust’s CDC standards and the delivery and oversight of the CDC Accountability Framework.
• To act as lead for the Trust’s CDC performance programme
• Knowledge and experience of using programme and project management in a large complex organisation and working across teams and organisational boundaries to ensure patient (customer), staff, quality, financial and efficiency benefits are defined and delivered.
• Experience of supporting and working aligned to a rigorous performance management framework. An understanding of performance management processes and supporting roles.
• Experience of effective stakeholder management up to and including Executive level.
• Expert knowledge of Cancer Referral Pathways, DM01 rules and application,18 Week Referral to Treatment pathways, rules and application

• To interpret and communicate highly complex information both internally and externally to individuals or groups to ensure it is understood and acted on appropriately.
• To be persuasive and be able to influence a variety of stakeholders to adopt changes and ensure staff engage with priorities identified by the Trust.
• Ability to learn rapidly and track and understand a complex range of multi-faceted activities within individual areas, some of which may be linked to one another.
• Provide expert analysis on trajectory and improvement plans incorporating any recommendations from National policy and regulatory bodies. This will include proactively proposing changes to operational processes within services to sustain improvement.
• Ability to analyse, evaluate and synthesise data and information from a wide range of sources to solve or pre-empt problems.
• Strong evidence of team working across professional boundaries. Evidence of facilitation skills able to bring others together to work jointly in pursuit of a shared outcome.
• Ability to use coaching skills to help drive sustainable change.
• To manage and monitor performance against trajectories and improvement plans to ensure the Trust is aware of progress and able to forecast their position.
• To be the Trust’s subject matter expert in CDC benchmarking information with local and national peers.
• Provide expert analysis and validation of data provided by the regional and national teams including but not limited to the CDC National Programme
• To analyse, investigate and resolve highly complex information queries where there are a range of different options and conflicting leading opinions.

• Have the ability to manage and co-ordinate multiple programmes/projects concurrently, including interdependencies within an environment of change.
• To maintain a comprehensive understanding of operational issues in the Trust and external stakeholder bodies and identify how these issues may impact on or be impacted upon by information.
• Plan and deliver the development of the Trust’s CDC Performance Report on a monthly basis for Committee’s and Board meetings.
• Develop, implement and maintain a structured strategy for CDC Data Quality across the Trust to support the reporting of information from a range of sources to a range of end users.
• Lead on the production of action plans for the delivery of the Trust’s CDC standards where performance does not meet target.
• Lead on the planning and organisation of the CDC team to ensure seamless service delivery.
• Develop robust plans for the department in order to remain compliant with any changes in rules to Cancer Pathway standards, DM01 standards,18 week RTT pathways.

This advert closes on Tuesday 26 Nov 2024